Patents by Inventor Kellen Pierson

Kellen Pierson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR PROVIDING CUSTOMER SUPPORT
    Publication number: 20140081875
    Abstract: A method executed at least in part in a computing device for providing cloud based customer support services includes providing a cloud based service enabling data interchange between participants of a cloud based support service, the participants including customers seeking support on products or services and support personnel from companies providing the products or services. The method further includes associating a subset of the participants with a selected product or service, enabling the customers to initiate a support case for the selected product or service, and enabling the subset of the participants associated with the product or service to communicate in order to resolve the support case.
    Type: Application
    Filed: September 13, 2013
    Publication date: March 20, 2014
    Applicant: New Gate Technologies, Inc.
    Inventors: Eric Pierson, Kellen Pierson, Bruce Pierson, Adriele Rosheger