Patents by Inventor Kelly Gernatt Martinez

Kelly Gernatt Martinez has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • AUTO-INITIATED MESSAGING CHAT
    Publication number: 20230216813
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter.
    Type: Application
    Filed: March 15, 2023
    Publication date: July 6, 2023
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Auto-initiated messaging chat
    Patent number: 11671384
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Grant
    Filed: September 8, 2021
    Date of Patent: June 6, 2023
    Assignee: NCR Corporation
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • AUTO-INITIATED MESSAGING CHAT
    Publication number: 20210409353
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Application
    Filed: September 8, 2021
    Publication date: December 30, 2021
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Auto-initiated messaging chat
    Patent number: 11196688
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Grant
    Filed: December 19, 2019
    Date of Patent: December 7, 2021
    Assignee: NCR Corporation
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • AUTO-INITIATED MESSAGING CHAT
    Publication number: 20200127949
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Application
    Filed: December 19, 2019
    Publication date: April 23, 2020
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • Auto-initiated messaging chat
    Patent number: 10594633
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Grant
    Filed: February 28, 2017
    Date of Patent: March 17, 2020
    Assignee: NCR Corporation
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Singh Matharu, Yongching Tee
  • AUTO-INITIATED MESSAGING CHAT
    Publication number: 20180248818
    Abstract: An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.
    Type: Application
    Filed: February 28, 2017
    Publication date: August 30, 2018
    Inventors: Brent Vance Zucker, Mehtab Chithiwala, Yehoshua Zvi Licht, Kelly Gernatt Martinez, Pahul Matharu, Yongching Tee