Patents by Inventor Kelly L. Trella

Kelly L. Trella has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230214934
    Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.
    Type: Application
    Filed: March 13, 2023
    Publication date: July 6, 2023
    Inventors: Peter Neag, Kelly L. Trella, Jeffrey C. Thompson
  • Patent number: 11605135
    Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.
    Type: Grant
    Filed: February 26, 2021
    Date of Patent: March 14, 2023
    Assignee: Hartford Fire Insurance Company
    Inventors: Peter Neag, Kelly L. Trella, Jeffrey C. Thompson
  • Publication number: 20210182975
    Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.
    Type: Application
    Filed: February 26, 2021
    Publication date: June 17, 2021
    Inventors: Peter Neag, Kelly L. Trella, Jeffrey C. Thompson
  • Patent number: 10997665
    Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.
    Type: Grant
    Filed: September 29, 2016
    Date of Patent: May 4, 2021
    Assignee: Hartford Fire Insurance Company
    Inventors: Peter Neag, Kelly L. Trella, Jeffrey C. Thompson
  • Publication number: 20170140467
    Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.
    Type: Application
    Filed: September 29, 2016
    Publication date: May 18, 2017
    Inventors: Peter Neag, Kelly L. Trella, Jeffrey C. Thompson
  • Publication number: 20140046726
    Abstract: According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a partner platform. The partner platform might be associated with, by way of examples only, a sales partner platform, a distribution partner platform, or an end customer platform.
    Type: Application
    Filed: April 29, 2013
    Publication date: February 13, 2014
    Inventors: Eric Brandt, Peter Neag, Kelly L. Trella
  • Publication number: 20140046724
    Abstract: A customer feedback acquisition and processing system includes a data acquisition processor for receiving a portion of a customer feedback response to a portion of a loyalty survey, the portion being received after a notice of an insurance claim associated with a customer is received. The data acquisition processor may then automatically classify the portion in one of two categories, the two categories being a potential-promoter category and a non-potential-promoter category. When the portion is classified as being in the potential-promoter category, it may be automatically arranged for the customer to respond to a supplemental portion of the loyalty survey before the survey is concluded. When the portion is classified as being in the non-potential-promoter category, it may be automatically arranged for the loyalty survey to be concluded without having the customer respond to the supplemental portion of the loyalty survey.
    Type: Application
    Filed: August 9, 2012
    Publication date: February 13, 2014
    Inventors: Peter Neag, Kelly L. Trella