Patents by Inventor Ken McCaffrey

Ken McCaffrey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20060020477
    Abstract: A computer-implemented method for integrating data output from a relationship between a customer and a service or product provider. The method includes receiving one or more customer vehicle attributes from two or more computer systems selected from the group consisting of: a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system; storing the one or more customer vehicle attributes into a data warehouse; and transmitting the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request. Advantageously, the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of an after vehicle sales delivery relationship between a customer and a service or product provider.
    Type: Application
    Filed: July 26, 2004
    Publication date: January 26, 2006
    Applicant: FORD MOTOR COMPANY
    Inventors: Joe Retzbach, John Graham, Dennis Doyle, Kevin Berch, Barry Levey, Ken McCaffrey