Patents by Inventor Kenneth D. Jordan

Kenneth D. Jordan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Identification of an alternate contact for use in reaching a mobile device user
    Patent number: 8611869
    Abstract: In one embodiment, a method includes detecting an unanswered communication received at a mobile device, identifying an alternate contact based on a location of the mobile device and a relationship between the mobile device user and the alternate contact, and transmitting a request to the alternate contact to notify the user of the mobile device of the communication. An apparatus and logic are also disclosed.
    Type: Grant
    Filed: February 17, 2011
    Date of Patent: December 17, 2013
    Assignee: Cisco Technology, Inc.
    Inventors: Kenneth D. Jordan, Khaled Gouda
  • Identification of an alternate contact for use in reaching a mobile device user
    Publication number: 20120214449
    Abstract: In one embodiment, a method includes detecting an unanswered communication received at a mobile device, identifying an alternate contact based on a location of the mobile device and a relationship between the mobile device user and the alternate contact, and transmitting a request to the alternate contact to notify the user of the mobile device of the communication. An apparatus and logic are also disclosed.
    Type: Application
    Filed: February 17, 2011
    Publication date: August 23, 2012
    Applicant: CISCO TECHNOLOGY, INC.
    Inventors: Kenneth D. Jordan, Khaled Gouda
  • Use of intelligent directed broadcast in contact center solutions
    Patent number: 7729277
    Abstract: In one embodiment, a method can include: (i) receiving a new contact in a contact center, where the new contact includes an expressed need; (ii) forming a resource set in response to the expressed need of the new contact, where the resource set includes one or more prospective resources; and (iii) sending a broadcast message to each of the prospective resources in the resource set.
    Type: Grant
    Filed: February 28, 2007
    Date of Patent: June 1, 2010
    Assignee: Cisco Technology, Inc.
    Inventors: Kenneth D. Jordan, Lawrence Johnson, Kevin Collins, Michael P. Lepore, Paul Schechinger
  • Use of intelligent directed broadcast in contact center solutions
    Publication number: 20080205428
    Abstract: In one embodiment, a method can include: (i) receiving a new contact in a contact center, where the new contact includes an expressed need; (ii) forming a resource set in response to the expressed need of the new contact, where the resource set includes one or more prospective resources; and (iii) sending a broadcast message to each of the prospective resources in the resource set.
    Type: Application
    Filed: February 28, 2007
    Publication date: August 28, 2008
    Applicant: Cisco Technology, Inc.
    Inventors: Kenneth D. Jordan, Lawrence Johnson, Kevin Collins, Michael P. Lepore, Paul Schechinger
  • Matching a contact to a resource set
    Publication number: 20080065450
    Abstract: In one embodiment, a method can include: (i) receiving a new contact or resource availability indication in a contact center; (ii) matching one or more resources in response to an expressed need of the new contact using an aggregate of predetermined characteristics of the one or more resources; and (iii) arranging a session for communication between the new contact and at least one of the one or more resources. The one or more resources can include people or agents, and the session for communication can include a conference call, for example.
    Type: Application
    Filed: September 13, 2006
    Publication date: March 13, 2008
    Applicant: Cisco Technology, Inc.
    Inventors: Kenneth D. Jordan, Lawrence Johnson, Michael P. Lepore, Paul Schechinger