Abstract: Techniques for managing complaints are disclosed. The system may receive complaints submitted by users. A complaint may describe an incident, such as a safety issue or a cheating incident. The system analyzes a set of complaints to identify similar complaints. Upon identifying a threshold number of similar complaints, the system generates an incident report based on the complaints. The system may refrain from generating or submitting any incident report for a complaint if the threshold number of similar complaints have not been received by the system. The system may or may not include information such as the identity of the reporter, the identity of the accused party, or the incident location in an incident report based on threshold criteria.

Abstract: Computerized embodiments are disclosed for keeping personally identifying information within a protected domain environment when interacting with a computerized service environment. A restriction to be imposed on access to personally identifying information that is stored within a protected domain environment is received. A data residency protection component is generated based on the received restriction, stored in a data residency database that is accessible to the computerized service environment, and transmitted to a remote computerized system included in the protected domain environment. The data residency protection component is configured to, when executed: monitor data communications from the protected domain environment to detect the personally identifying information, generate a protected communication by isolating the personally identifying information, and transmitting the protected communication having the personally identifying information isolated.

Abstract: Techniques for replacing a token with a mask value are disclosed. In an embodiment, a masking engine is implemented by a cloud application. The cloud application receives, from a client device, a request for a data value associated with a data field. The masking engine determines that a set of data stored in association with the data field corresponds to a token format. The cloud application transmits a mask value, rather than the set of data, towards the client device. In an embodiment, a masking engine is implemented by a client device and/or a data residency proxy. The masking engine receives a set of data for display at an interface of the client device. The masking engine determines that the set of data corresponds to a token format. The masking engine causes a mask value, rather than the set of data, to be displayed at the interface.

Abstract: Computerized embodiments are disclosed for keeping personally identifying information within a protected domain environment when interacting with a computerized service environment. A restriction to be imposed on access to personally identifying information that is stored within a protected domain environment is received. A data residency protection component is generated based on the received restriction, stored in a data residency database that is accessible to the computerized service environment, and transmitted to a remote computerized system included in the protected domain environment. The data residency protection component is configured to, when executed: monitor data communications from the protected domain environment to detect the personally identifying information, generate a protected communication by isolating the personally identifying information, and transmitting the protected communication having the personally identifying information isolated.

Abstract: Techniques for managing complaints are disclosed. The system may receive complaints submitted by users. A complaint may describe an incident, such as a safety issue or a cheating incident. The system analyzes a set of complaints to identify similar complaints. Upon identifying a threshold number of similar complaints, the system generates an incident report based on the complaints. The system may refrain from generating or submitting any incident report for a complaint if the threshold number of similar complaints have not been received by the system. The system may or may not include information such as the identity of the reporter, the identity of the accused party, or the incident location in an incident report based on threshold criteria.

Abstract: Computerized embodiments are disclosed for keeping personally identifying information within a protected domain environment when interacting with a computerized service environment. In one embodiment, user interface commands are received from a remote computerized system of the protected domain environment at the computerized service environment via computerized network communications. A data residency protection component is generated within the computerized service environment in response to the user interface commands. The data residency protection component is configured to act as a proxy for the computerized service environment, when executed in the protected domain environment by the remote computerized system, to isolate personally identifying information from visibility or storage outside of the protected domain environment.

Abstract: Computerized embodiments are disclosed for keeping personally identifying information within a protected domain environment when interacting with a computerized service environment. In one embodiment, user interface commands are received from a remote computerized system of the protected domain environment at the computerized service environment via computerized network communications. A data residency protection component is generated within the computerized service environment in response to the user interface commands. The data residency protection component is configured to act as a proxy for the computerized service environment, when executed in the protected domain environment by the remote computerized system, to isolate personally identifying information from visibility or storage outside of the protected domain environment.

Abstract: Techniques for replacing a token with a mask value are disclosed. In an embodiment, a masking engine is implemented by a cloud application. The cloud application receives, from a client device, a request for a data value associated with a data field. The masking engine determines that a set of data stored in association with the data field corresponds to a token format. The cloud application transmits a mask value, rather than the set of data, towards the client device. In an embodiment, a masking engine is implemented by a client device and/or a data residency proxy. The masking engine receives a set of data for display at an interface of the client device. The masking engine determines that the set of data corresponds to a token format. The masking engine causes a mask value, rather than the set of data, to be displayed at the interface.