Abstract: An automated method for facilitating management of a data processing environment is disclosed. In various embodiments, the method may include facilitating detecting of a change to an element of a data processing device of the data processing environment. In various embodiments, the method may further include facilitating reconciling the change with a conformance authority, the conformance authority having one or more guidelines. Other embodiments of the present invention may include, but are not limited to, apparatuses adapted to facilitate practice of the above-described method.

Abstract: Embodiments of the present invention provide methods and systems for automated change audit of an enterprise's IT infrastructure, including independent detection of changes, reconciliation of detected changes and independent reporting, to effectuate a triad of controls on managing changes within the IT infrastructure, preventive controls, detective controls and corrective controls.

Abstract: An automated method for facilitating management of a data processing environment is disclosed. In various embodiments, the method may include facilitating detecting of a change to an element of a data processing device of the data processing environment. In various embodiments, the method may further include facilitating reconciling the change with a conformance authority, the conformance authority having one or more guidelines. Other embodiments of the present invention may include, but are not limited to, apparatuses adapted to facilitate practice of the above-described method.

Abstract: Embodiments of the present invention provide methods and systems for automated change audit of an enterprise's IT infrastructure, including independent detection of changes, reconciliation of detected changes and independent reporting, to effectuate a triad of controls on managing changes within the IT infrastructure, preventive controls, detective controls and corrective controls.

Abstract: Embodiments of the present invention provide methods and systems for automated change audit of an enterprise's IT infrastructure, including independent detection of changes, reconciliation of detected changes and independent reporting, to effectuate a triad of controls on managing changes within the IT infrastructure, preventive controls, detective controls and corrective controls.

Abstract: Embodiments of the present invention provide methods and systems for automated change audit of an enterprise's IT infrastructure, including independent detection of changes, reconciliation of detected changes and independent reporting, to effectuate a triad of controls on managing changes within the IT infrastructure, preventive controls, detective controls and corrective controls.

Abstract: Embodiments of the present invention provide methods and systems for automated change audit of an enterprise's IT infrastructure, including independent detection of changes, reconciliation of detected changes and independent reporting, to effectuate a triad of controls on managing changes within the IT infrastructure, preventive controls, detective controls and corrective controls.

Abstract: Embodiments of the present invention provide methods and systems for automated change audit of an enterprise's IT infrastructure, including independent detection of changes, reconciliation of detected changes and independent reporting, to effectuate a triad of controls on managing changes within the IT infrastructure, preventive controls, detective controls and corrective controls.

Abstract: A method for facilitating management of a data processing environment is disclosed. In various embodiments, the method may include facilitating homogeneous monitoring of a plurality of heterogeneous data processing nodes of the data processing environment, the homogeneous monitoring including facilitating detecting one or more changes of one or more elements of the plurality of heterogeneous data processing nodes. In various embodiments, the method may further include facilitating performing one or more actions in response to detecting the one or more changes. Other embodiments of the present invention may include, but are not limited to, apparatuses and systems adapted to facilitate practice of the above-described method.

Abstract: An automated method for facilitating management of a data processing environment is disclosed. In various embodiments, the method may include facilitating creation of a first memorialization, in digital form, of one or more changes detected on a data processing device of the data processing environment. In various embodiments, the method may further included facilitating comparison of the first memorialization to a second memorialization of one or more in-band changes that should have been made to the data processing device to facilitate detection of one or more out-of-band changes to the data processing device. Other embodiments of the present invention may include, but are not limited to, apparatus adapted to facilitate practice of the above-described method.

Abstract: An automated method for facilitating management of a data processing environment is disclosed. In various embodiments, the method may include facilitating detecting of a change to an element of a data processing device of the data processing environment. In various embodiments, the method may further included facilitating correlating the change to one or more events associated with the element, and reporting the detected change for the element, supplemented with one or more of the correlated events of the element. Other embodiments of the present invention may include, but are not limited to, apparatus adapted to facilitate practice of the above-described method.

Abstract: A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a plurality of programming instructions for implementing a set of communication services for facilitating establishment of the voice call to the PSTN extension, and an execution unit, coupled to the storage medium, for executing the plurality of programming instructions. The set of communication services include services for receiving a Push-To-Talk™ request from the networked client computer, requesting the voice call, and in response, determining the PSTN extension. The Push-To-Talk™ request includes identification information of an originating web server of the Push-To-Talk™ option, and the determination of the PSTN extension is made in accordance with the originating web server's identification information.

Abstract: An apparatus is provided with a storage medium having stored therein programming instructions that implement a set of communication services for receiving on behalf of a plurality of offeror content providers within a call service community, an indication from an offeree acknowledging acceptance of an offer to provide assistance presented to the offeree by one of the plurality of offeror content providers. In one embodiment, independent agents selectively facilitate assisting offerees based at least in part upon certain attributes specific to the offer and/or the offeree.

Abstract: A method and apparatus for establishing a voice call by way of an electronic mail (email) message is provided. According to one embodiment of the invention, a first party (i.e. offeror), generates or causes to be generated, an electronic token representing an offer to participate in a voice which is transmitted to an offeree party in association with an email message. Upon receiving the electronic token, the offeree has the option of accepting the offer by activating the electronic token. When the offeree activates the electronic token, a first voice call is established with the offeree and a second voice call is established with a destination party identified by the offeror. Once the two calls have been established, they are bridged together to place the offeree in voice communication with the destination party. In one embodiment, the destination party is the offeror.

Abstract: A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a plurality of programming instructions for implementing a set of communication services for facilitating establishment of the voice call to the PSTN extension, and an execution unit, coupled to the storage medium, for executing the plurality of programming instructions. The set of communication services include services for receiving a Push-To-Talk™ request from the networked client computer, requesting the voice call, and in response, determining the PSTN extension. The Push-To-Talk™ request includes identification information of an originating web server of the Push-To-Talk™ option, and the determination of the PSTN extension is made in accordance with the originating web server's identification information.

Abstract: A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a plurality of programming instructions for implementing a set of communication services for facilitating establishment of the voice call to the PSTN extension, and an execution unit, coupled to the storage medium, for executing the plurality of programming instructions. The set of communication services include services for receiving a Push-To-Talk™ request from the networked client computer, requesting the voice call, and in response, determining the PSTN extension. The Push-To-Talk™ request includes identification information of an originating web server of the Push-To-Talk™ option, and the determination of the PSTN extension is made in accordance with the originating web server's identification information.

Abstract: A method and apparatus for establishing a voice call to a PSTN extension on behalf of a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the apparatus comprises a storage medium having stored therein a plurality of programming instructions for implementing a set of communication services for facilitating establishment of the voice call to the PSTN extension, and an execution unit, coupled to the storage medium, for executing the plurality of programming instructions. The set of communication services include services for soliciting inputs from one or more other apparatuses on one or more operating characteristics associated with the establishment and support of the voice call to the PSTN extension, and selecting one of the solicited apparatuses to place the voice call to the PSTN extension.

Abstract: A method and apparatus for value added content delivery receives from a client system a request for content which targets a network server. In response to the request, additional content associated with the network server is provided to the client system in addition to the requested content.

Abstract: An apparatus comprising a storage medium having stored therein a plurality of programming instructions and an execution unit is presented. The execution unit, coupled to the storage medium, executes the plurality of programming instructions to implement a hierarchy of collaboration services enabling collaboration between a client computer and a collaboration partner, including a service to determine the system attributes of the client computer and to select an appropriate collaboration service from the hierarchy of collaboration services commensurate with the determined system attributes of the client computer and enabling a collaboration session between the client computer and the collaboration partner.

Abstract: An apparatus is comprised of a storage medium having stored therein a plurality of programming instructions for implementing a set of communication services for establishing and supporting a direct quality voice call to a public switched telephone network (PSTN) extension, and an execution unit, coupled to the storage medium, for executing the plurality of programming instructions. In particular, the set of communication services include services for establishing and facilitating the voice call to the PSTN extension on behalf of the client computer, and services for causing a direct connection to be established between the client computer and the apparatus.