Abstract: Techniques are described for obtaining user activity information and navigational mnemonic information. The activity information and navigational mnemonic information can be used to control information presented in displays in a manner that can assist a user in locating an activity using displayed navigational mnemonics. User activity information can include an application identifier and a content identifier. Navigational mnemonic information can include a resource identifier and a relevance identifier. A user can search for activities based on a relationship between a navigational mnemonic and an activity, such as a temporal relationship. Applications can register both activity information and navigational mnemonic information through an interface, and a navigational mnemonic feed service can provide navigation mnemonics that are not directly related to user activity on user computer devices.

Abstract: Techniques are described for creating and modifying task records and for controlling information displayed to a user in corresponding task representations. The task records are associated with more or more user activities, where each activity is associated with a record having an identifier for the activity, an application identifier that indicates a software application associated with the activity, and a content identifier identifying content associated with the software application and the activity. The activity records can include activation information. A user can select a task representation and resume one or more activities associated with the task. Tasks records can be shared between different computer devices of the user, and with different users. Task and activity records can be associated with navigational mnemonics. Representations of task and activity records can be displayed proximate representations of associated navigational mnemonics to help a user locate tasks and activities of interest.

Abstract: Techniques are described for obtaining and displaying user activity information. For example, user activity information can include an application identifier, a content identifier, and a relevance identifier. A summary display is rendered for display that presents user activity information for user activities meeting relevance criteria. A user can select to view an activity details view, presenting information regarding all of their activity over a time period. A user can search for activities meeting particular criteria, and can view past activities along with applications currently being executed by the user.

Abstract: Background tasks are managed through background task settings that allow or prevent the execution of agents associated with mobile device applications in the background of a mobile computing device. Background task management can extend the battery life of a mobile device and can be done by a user, the mobile device or a combination thereof. Agents scheduled for execution by a mobile device are executed according to the background task settings associated with the application. Background task settings can be controlled via background task control panels. Background task settings can be set on a system-wide, application or background task basis. Disabled background tasks can be enabled when the application is next launched. A user can be invited to navigate to the background task control panels when various events occur such as the battery life dropping below a threshold or the current power consumption exceeding a threshold.

Abstract: Background tasks are managed through background task settings that allow or prevent the execution of agents associated with mobile device applications in the background of a mobile computing device. Background task management can extend the battery life of a mobile device and can be done by a user, the mobile device or a combination thereof. Agents scheduled for execution by a mobile device are executed according to the background task settings associated with the application. Background task settings can be controlled via background task control panels. Background task settings can be set on a system-wide, application or background task basis. Disabled background tasks can be enabled when the application is next launched. A user can be invited to navigate to the background task control panels when various events occur such as the battery life dropping below a threshold or the current power consumption exceeding a threshold.

Abstract: Background tasks are managed through background task settings that allow or prevent the execution of agents associated with mobile device applications in the background of a mobile computing device. Background task management can extend the battery life of a mobile device and can be done by a user, the mobile device or a combination thereof. Agents scheduled for execution by a mobile device are executed according to the background task settings associated with the application. Background task settings can be controlled via background task control panels. Background task settings can be set on a system-wide, application or background task basis. Disabled background tasks can be enabled when the application is next launched. A user can be invited to navigate to the background task control panels when various events occur such as the battery life dropping below a threshold or the current power consumption exceeding a threshold.

Abstract: Background tasks are managed through background task settings that allow or prevent the execution of agents associated with mobile device applications in the background of a mobile computing device. Background task management can extend the battery life of a mobile device and can be done by a user, the mobile device or a combination thereof. Agents scheduled for execution by a mobile device are executed according to the background task settings associated with the application. Background task settings can be controlled via background task control panels. Background task settings can be set on a system-wide, application or background task basis. Disabled background tasks can be enabled when the application is next launched. A user can be invited to navigate to the background task control panels when various events occur such as the battery life dropping below a threshold or the current power consumption exceeding a threshold.

Abstract: Multiple communication types (e.g. chat, email, voice, etc.) are integrated into a call center. Embodiments can allow a single agent to handle multiple endpoints and multiple communication types. An agent user interface allows the agent to have control over accepting multiple communications and provides information to the agent about the communications and the customer. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system also provides flexibility in transferring large amounts of historic and current data from one agent to another, and from storage to an active agent. The system also provides for “blending” of different communication types to provide a single interface to the agent.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: A system for maintaining network information. The system resides in a network comprising a plurality of sub-networks in communication with one another over a communications backbone. Each sub-network has a router for use in performing communications with other sub-networks. A directory service is linked to the communications backbone and includes a database. The database stores router attribute information that is published by each of the routers. Using a query engine associated with the directory service, meaningful information can be gathered from the database as a function of specified router attribute information.

Abstract: The glass transmittance of UV light having a wavelength of 365 nanometers is reduced by compounding an oxide or salt of at least one of Fe, Cu, Cr, Ce, Mn and mixtures thereof. The fiberglass cloth can be used for providing reinforced prepregs used in producing printed circuit boards or laminated chip carrier substrates.

Abstract: A system for maintaining network information. The system resides in a network comprising a plurality of sub-networks in communication with one another over a communications backbone. Each sub-network has a router for use in performing communications with other sub-networks. A directory service is linked to the communications backbone and includes a database. The database stores router attribute information that is published by each of the routers. Using a query engine associated with the directory service, meaningful information can be gathered from the database as a function of specified router attribute information.

Abstract: The glass transmittance of UV light having a wavelength of 365 nanometers is reduced by compounding an oxide or salt of at least one of Fe, Cu, Cr, Ce, Mn and mixtures thereof. The fiberglass cloth can be used for providing reinforced prepregs used in producing printed circuit boards or laminated chip carrier substrates.

Abstract: A system for maintaining network information. The system resides in a network comprising a plurality of sub-networks in communication with one another over a communications backbone. Each sub-network has a router for use in performing communications with other sub-networks. A directory service is linked to the communications backbone and includes a database. The database stores router attribute information that is published by each of the routers. Using a query engine associated with the directory service, meaningful information can be gathered from the database as a function of specified router attribute information.

Abstract: Disclosed are different titanium aluminide (Ti—Al) honeycomb panel structures formed from a gamma-based Ti—Al (&ggr;-Ti—Al) or orthorhombic Ti—Al (O—Ti—Al) honeycomb core brazed to a &ggr;-Ti—Al or O—Ti—Al facing sheet(s), where a metal braze filler foil containing copper and one or more other metals is used to join the faying surface of the honeycomb core and the faying surface of the facing sheet(s). The structures and method of the invention are useful where high strength, lightweigth materials are required, such as in aircraft and other aerospace-related applications.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agent's availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user inteface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system.

Abstract: A wireless repeater for repeating a wireless signal without necessarily transforming the wireless signal is provided. The wireless repeater includes a plurality of external antennas, each external antenna configured to operate within one or more wireless frequency bands. The wireless repeater includes a plurality of internal antennas, each internal antenna configured to operate within one or more wireless frequency bands associated with the external antennas. An amplifier unit is connected to the external antennas and internal antennas. The amplifier unit is configured to identify a frequency associated with an incoming wireless signal from within a plurality of wireless frequency bands. The amplifier unit also determines a signal strength for the incoming wireless signal and adjusts the signal strength of the incoming wireless signal to compensate for a loss in signal strength between the external antennas and the internal antennas.

Abstract: Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agent's availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user inteface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking.

Abstract: A technique is provided for forming a circuitized substrate which substantially reduces defects in a circuit board formed of multiple layers of dielectric material on each of which layers electrical circuitry is formed. Each layer of dielectric material is formed of two distinct and separate coatings or sheets or films of a photopatternable dielectric material which is photoformed to provide through openings to the layer of circuitry below and then plated with the desired circuitry including plating in the photoformed openings to form vias. In this way if there is a pin hole type defect in either coating or sheet of dielectric material, in all probability it will not align with a similar defect in the other sheet or coating of the dielectric layer, thus preventing unwanted plating extending from one layer of circuitry to the underlying layer of circuitry.