Abstract: Disclosed are a tool, a method, and a computer program for suppressing events. The tool comprises a database having a resource table, a batch loader interface for creating or updating said resource table, and a web based user interface to said database. The event suppression tool further comprises a batch interface to receive data about planned activities and affected resources; and code for creating suppression activity windows from said data and said resource table, and for suppressing from said user interface, new events that fall within said activity windows. The preferred embodiment of the invention allows temporarily suppressing various actions for events received for certain resources during specified times.

Abstract: The “Multiple Problem Ticket Creation Tool” (MPTCT) creates problem tickets on a network connected by an enterprise services bus having servers on the network with different problem ticketing systems. The MPTCT receives an original problem ticket, converts the original problem ticket to an XML or other format, determines which problem ticketing system is responsible for fixing the problem, determines which problem ticketing system are affected by the problem, creates an authoritative ticket on the responsible problem ticketing system, creates an informational ticket on every ticketing system affected by the problem, maps a tracking number between the original problem ticket and the related problem tickets created on other problem ticketing systems, tracks callbacks from each problem ticketing system, updates each related problem ticket with the callback information, and closes each related informational problem ticket and the original problem ticket when the authoritative problem ticket is closed.