Patents by Inventor Kenneth McKenna

Kenneth McKenna has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for presenting queue lengths of various media used by service centers
    Patent number: 7212625
    Abstract: There is provided, in a first form, a system and method for the holistic presentation of multiple media queue depths, which allows the customer to decide what media channel they want to use to make a call based on resource availability across multiple media. Further, this embodiment allows the call center to “cost” media channel services based on their business rules, salaries, calculated return on relationship, cost of different services, etc.
    Type: Grant
    Filed: December 20, 2001
    Date of Patent: May 1, 2007
    Assignee: Nortel Networks Limited
    Inventors: Kenneth McKenna, Jerry Lekhter