Patents by Inventor Kenneth Norman Heim

Kenneth Norman Heim has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CALL CENTER MOBILE MESSAGING
    Publication number: 20220417361
    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.
    Type: Application
    Filed: June 25, 2021
    Publication date: December 29, 2022
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
  • CALL CENTER MOBILE MESSAGING
    Publication number: 20220294906
    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.
    Type: Application
    Filed: March 8, 2022
    Publication date: September 15, 2022
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
  • CALL CENTER MOBILE MESSAGING
    Publication number: 20220191328
    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.
    Type: Application
    Filed: March 8, 2022
    Publication date: June 16, 2022
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
  • CALL CENTER MOBILE MESSAGING
    Publication number: 20220191329
    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.
    Type: Application
    Filed: March 8, 2022
    Publication date: June 16, 2022
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim
  • Call center mobile messaging
    Patent number: 11172067
    Abstract: A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.
    Type: Grant
    Filed: August 6, 2014
    Date of Patent: November 9, 2021
    Assignee: HeyWire, Inc.
    Inventors: Eugene Lee Lew, Vasileios John Gianoukos, Kenneth Norman Heim