Patents by Inventor Kenneth R. Gailey, Jr.

Kenneth R. Gailey, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Encapsulation of software support tools
    Patent number: 10241780
    Abstract: A system, method, and computer program product for facilitating troubleshooting of remote workstation issues reported by an end user to a technical support center analyst in an enterprise network. A plurality of remote workstation software support tools are encapsulated in a support center utility application. Upon receiving a call from an end user (also referred to as customer herein), the remote workstation name for the end user is entered into the support center utility application. This causes information for the remote workstation and end user to be presented to the analyst via a support center utility application interface. At least one encapsulated remote workstation software support tool is launched based on an issue reported by the end user, the tool being pre-populated with information for the remote workstation from the support center utility application interface.
    Type: Grant
    Filed: May 22, 2017
    Date of Patent: March 26, 2019
    Assignee: OPEN INVENTION NETWORK LLC
    Inventor: Kenneth R. Gailey, Jr.
  • Encapsulation of software support tools
    Patent number: 9658844
    Abstract: A system, method, and computer program product for facilitating troubleshooting of remote workstation issues reported by an end user to a technical support center analyst in an enterprise network. A plurality of remote workstation software support tools are encapsulated in a support center utility application. Upon receiving a call from an end user (also referred to as customer herein), the remote workstation name for the end user is entered into the support center utility application. This causes information for the remote workstation and end user to be presented to the analyst via a support center utility application interface. At least one encapsulated remote workstation software support tool is launched based on an issue reported by the end user, the tool being pre-populated with information for the remote workstation from the support center utility application interface.
    Type: Grant
    Filed: June 11, 2015
    Date of Patent: May 23, 2017
    Assignee: Open Invention Network, LLC
    Inventor: Kenneth R. Gailey, Jr.
  • Encapsulation of software support tools
    Patent number: 9075496
    Abstract: A system, method, and computer program product for facilitating troubleshooting of remote workstation issues reported by an end user to a technical support center analyst in an enterprise network. A plurality of remote workstation software support tools are encapsulated in a support center utility application. Upon receiving a call from an end user (also referred to as customer herein), the remote workstation name for the end user is entered into the support center utility application. This causes information for the remote workstation and end user to be presented to the analyst via a support center utility application interface. At least one encapsulated remote workstation software support tool is launched based on an issue reported by the end user, the tool being pre-populated with information for the remote workstation from the support center utility application interface.
    Type: Grant
    Filed: May 15, 2008
    Date of Patent: July 7, 2015
    Assignee: Open Invention Network, LLC
    Inventor: Kenneth R. Gailey, Jr.