Patents by Inventor Kenneth R. Hackbarth, Jr.

Kenneth R. Hackbarth, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for discovering problem agent behaviors
    Patent number: 7809127
    Abstract: A contact center is provided that includes a plurality of agents for servicing incoming contacts and a target behavior identification module operable to (i) process a set of events to yield a corresponding measure; (ii) compare the measure to a plurality of rule sets, each of the rule sets corresponding to a different type of target behavior; and (iii) when the measure is defined by the a selected rule set, associate the measure with a type of target behavior corresponding to the selected rule set.
    Type: Grant
    Filed: July 28, 2005
    Date of Patent: October 5, 2010
    Assignee: Avaya Inc.
    Inventors: Kenneth R. Hackbarth, Jr., Murray Jenson, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, David Zanoni