Abstract: Apparatus and accompanying methods for use therein for implementing an integrated, virtual office user environment, through an office server(s), through which a remotely stationed user can access typical office network-based applications, including e-mail, file sharing and hosted thin-client programs, through a remotely located network, e.g., WAN, connected web browser. Specifically, a front end, namely a service enablement platform (SEP), to one or more office servers on a LAN is connected to both the WAN and LAN and acts both as a bridge between the user and his(her) office applications and as a protocol translator to enable bi-directional, web-based, real-time communication to occur between the browser and each such application. The SEP translates user input originating from the browser into application-specific protocols and applies a result to a corresponding office application server.

Abstract: Apparatus and accompanying methods for use therein for implementing an integrated, virtual office user environment, through an office server(s), through which a remotely stationed user can access typical office network-based applications, including e-mail, file sharing and hosted thin-client programs, through a remotely located network, e.g., WAN, connected web browser. Specifically, a front end, namely a service enablement platform (SEP), to one or more office servers on a LAN is connected to both the WAN and LAN and acts both as a bridge between the user and his(her) office applications and as a protocol translator to enable bi-directional, web-based, real-time communication to occur between the browser and each such application.

Abstract: Apparatus and accompanying methods for use therein for implementing an integrated, virtual office user environment, through an office server(s), through which a remotely stationed user can access typical office network-based applications, including e-mail, file sharing and hosted thin-client programs, through a remotely located network, e.g., WAN, connected web browser. Specifically, a front end, namely a service enablement platform (SEP), to one or more office servers on a LAN is connected to both the WAN and LAN and acts both as a bridge between the user and his(her) office applications and as a protocol translator to enable bi-directional, web-based, real-time communication to occur between the browser and each such application.

Abstract: Apparatus and accompanying methods for use therein for implementing an integrated, virtual office user environment, through an office server(s), through which a remotely stationed user can access typical office network-based applications, including e-mail, file sharing and hosted thin-client programs, through a remotely located network, e.g., WAN, connected web browser. Specifically, a front end, namely a service enablement platform (SEP), to one or more office servers on a LAN is connected to both the WAN and LAN and acts both as a bridge between the user and his(her) office applications and as a protocol translator to enable bi-directional, web-based, real-time communication to occur between the browser and each such application. The SEP translates user input originating from the browser into application-specific protocols and applies a result to a corresponding office application server.

Abstract: Apparatus and accompanying methods for use therein for implementing an integrated, virtual office user environment, through an office server(s), through which a remotely stationed user can access typical office network-based applications, including e-mail, file sharing and hosted thin-client programs, through a remotely located network, e.g., WAN, connected web browser. Specifically, a front end, namely a service enablement platform (SEP), to one or more office servers on a LAN is connected to both the WAN and LAN and acts both as a bridge between the user and his (her) office applications and as a protocol translator to enable bi-directional, web-based, real-time communication to occur between the browser and each such application. The SEP translates user input originating from the browser into application-specific protocols and applies a result to a corresponding office application server. The SEP monitors operational status of its connections and associated office servers.

Abstract: Apparatus and accompanying methods for use therein for implementing an integrated, virtual office user environment, through an office server(s), through which a remotely stationed user can access typical office network-based applications, including e-mail, file sharing and hosted thin-client programs, through a remotely located network, e.g., WAN, connected web browser. Specifically, a front end, namely a service enablement platform (SEP), to one or more office servers on a LAN is connected to both the WAN and LAN and acts both as a bridge between the user and his(her) office applications and as a protocol translator to enable bi-directional, web-based, real-time communication to occur between the browser and each such application. The SEP translates user input originating from the browser into application-specific protocols and applies a result to a corresponding office application server.

Abstract: A private branch exchange (PBX) is provided particularly adapted for telemarketing. The PBX contains a virtual terminal interface for effecting outbound telemarketing calls which eliminates the need for a special telephone terminal, interfaced to a host computer, for initiating these calls. A successful call from the virtual terminal interface is immediately connected to an idle agent by the PBX's call handler. The PBX also is provided with a registration terminal interface which eliminates the necessity for the agent to interact with his or her telephone terminal. The registration terminal interface acts as a surrogate signaling part for the physical terminal interface to which the agent's telephone terminal is connected and is controlled by the agent's associated computer terminal. Upon registration of the telephone terminal with the PBX's call handler, all activity in connection with that telephone terminal is controlled by the agent's associated computer terminal.