Abstract: A plush pillow toy in any number of shapes comprised of two fabric covered or molded cushioned members or a single fabric covered or molded folding cushioned member, that when opened or unfolded, form a play area roughly double the size of the original pillow. The interior is revealed when the two cushioned members or single folded member of the original pillow are opened, unfolded, or otherwise separated, forming a playing surface or terrain for small toys, figures, or any number of accessories. A flap or other hinge apparatus may be used to hold the two cushioned members of the pillow structure together. The hinge apparatus may be designed to disengage the two members to allow the two members to be used independently. A zipper, hook and loop, or other means of fastening is used to hold the two members or single folding member of the pillow in the closed pillow configuration. The fastening apparatus may be comprised of a single point, multiple points, or a complete perimeter fastening apparatus.

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call.

Abstract: A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a rerouted call and re-associated with the call.