Abstract: A search method and apparatus, and storage medium capable of enhancing response accuracy of a search result is proposed. A search apparatus for searching among a plurality of conversation history documents, each of which includes an inquiry from a customer and a response to the inquiry, for the conversation history documents whose content of the inquiry is similar to an inquiry text representing content of a new inquiry from the customer: classifies the plurality of conversation history documents into a plurality of clusters according to content of the conversation history documents; extracts a conversation history document representative of each of the clusters as a representative document for the relevant cluster; and searches for the conversation history documents having a relation with the inquiry text and presents the representative document for the cluster, to which the conversation history documents detected by the search belong, as a result of the search.

Abstract: A relevant information acquisition method and apparatus include characteristic terms whereby each of the cases is extracted, and relevance among cases is detected based on the extracted characteristic terms of each of the cases and the conversation history documents of other cases. The respective cases are classified into a plurality of clusters, which are an aggregate of high relevance cases, labels assigned to the clusters and representative cases are determined, characteristic terms of the inquiry text are extracted, the cases that may become a reference are acquired based on the extracted characteristic terms and the conversation history document of each of the cases, one or more clusters to which each of the acquired cases belongs are identified, and the labels of each of the identified clusters and at least a part of the conversation history document of the representative cases are categorized and displayed.

Abstract: A search method and apparatus, and storage medium capable of enhancing response accuracy of a search result is proposed. A search apparatus for searching among a plurality of conversation history documents, each of which includes an inquiry from a customer and a response to the inquiry, for the conversation history documents whose content of the inquiry is similar to an inquiry text representing content of a new inquiry from the customer: classifies the plurality of conversation history documents into a plurality of clusters according to content of the conversation history documents; extracts a conversation history document representative of each of the clusters as a representative document for the relevant cluster; and searches for the conversation history documents having a relation with the inquiry text and presents the representative document for the cluster, to which the conversation history documents detected by the search belong, as a result of the search.

Abstract: A data management method employing the results of an analysis of data stored in a storage unit of a computer provided with a processor and a storage unit, wherein the computer generates an analysis data set by selecting data stored in the storage unit, subjects the analysis data set to prescribed data mining, extracts a model from the analysis data set, converts the model into a relational table, and associates the relational table with a dimension table and a history table that have been stored in advance in the storage unit.