Patents by Inventor Keric P. Donnelly

Keric P. Donnelly has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for customer contact information management and methods for using same
    Patent number: 6829348
    Abstract: The present invention is directed toward a system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i.e., those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers. In one example, the present invention provides an efficient way in which clients can obtain information from the various customer contact channels and use this information to, for example, increase sales and enhance business productivity. In another example, the present invention provides a useful mechanism by which clients can monitor customers' preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers.
    Type: Grant
    Filed: April 26, 2000
    Date of Patent: December 7, 2004
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Kim A. Schroeder, Aaron Jenkins, Keric P. Donnelly, Greyson Smith, Shawn Anderson
  • System for customer contact information management and methods for using same
    Patent number: 6760727
    Abstract: A system and method for providing complete customer contact management across a variety of customer contact channels so that businesses, or clients (i.e., those businesses using the services of the system and method of the present invention), can manage and develop relationships with their customers, to increase sales and enhance business productivity. In addition, clients can monitor customer's preferences for products or services, so that the client can develop new products and services or modify existing products and services to meet the demand of the customers. An improved system retrieves customer contact information from a plurality of contact channels, storing that information, and performing subsequent processes, such as making the data available to the clients in the form of, for example, reports.
    Type: Grant
    Filed: December 21, 1999
    Date of Patent: July 6, 2004
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Kim A. Schroeder, Aaron Jenkins, Keric P. Donnelly, Greyson Smith, Shawn Anderson