Patents by Inventor Ketoki Peterson

Ketoki Peterson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR PROVIDING CALL CENTER SERVICE WITH VISUAL SEARCH
    Publication number: 20210195028
    Abstract: A method and system for conducting a service center call with a visual search. The method and system include hosting an electronic database of item information and user information, providing a user interface for allowing a user to obtain image data and initiate a customer service call including the image data. Upon receipt a visual search is conducted with the image data to determine relevant item information and the service call request is routed to a service agent along with the relevant item information for display and conducting the service call.
    Type: Application
    Filed: December 18, 2020
    Publication date: June 24, 2021
    Inventors: Geoffry A. Westphal, Erwin Cruz, Ketoki Peterson