Abstract: The techniques herein are directed generally to managing hotel guest satisfaction within an automated guest satisfaction and services scheduling system. In particular, in the present disclosure, for instance, the techniques herein provide a method and system to manage guest satisfaction and to allow guests to easily navigate various satisfaction-based facilities through the interactive interface. For instance, the interface may include various modal notifications regarding guest experience inquiries, such as requesting the guest to enter their current assessment of their stay or to note any issues. The system also allows various navigations through the interface depending on multiple factors, including directing the guests to associated review platforms.

Abstract: The techniques herein are directed generally to managing hotel guest housekeeping within an automated guest satisfaction and services scheduling system. In particular, in the present disclosure, the techniques herein provide a method and system to allow guests to easily manage and schedule housekeeping services through the interactive interface. The interface may include various modal notifications regarding services, such as requesting the guest to enter their guest housekeeping preferences. The system then facilitates notification of a housekeeping services scheduler, and also allows the hotel to incentivize opting out of housekeeping services.

Abstract: The techniques herein are directed generally to managing room-based hotel communication terminal content based on guest information. In one embodiment, a server receives registration information when a guest checks into a hotel including an identification of the guest and a particular assigned room, and then identifies a particular communication terminal that is associated therewith. Either the server or the particular communication terminal then queries a guest information database using the identification of the guest to determine a particular grouping associated with the guest, resulting in an interactive interface comprising customized content specific to the particular grouping associated with the guest. The particular communication terminal presents the interactive interface comprising customized content specific to the particular grouping associated with the guest on a corresponding GUI of the particular communication terminal.

Abstract: The techniques herein are directed generally to managing hotel guest departures within an automated guest satisfaction and services scheduling system. In particular, in the present disclosure, for instance, the techniques herein provide a method and system to allow guests to easily manage and schedule their departure (check-out) through the interactive interface. The interface may include various modal notifications regarding check-out options, such as requesting the guest to enter their departure time preferences. The system also facilitates notification of a housekeeping services scheduler, and further allows the hotel to incentivize or monetize different check-out times.

Abstract: A method and system for implementation and operation of an interactive communications network for meeting, trade show, convention or conference (“event”) organizers and attendees, which is implemented in one or more hotels proximate to the event facilities, with an access device in guest rooms as well as additional implementations for universal access by event attendees, which access provides for real time messaging and on demand information and communications between the organizers and attendees for access to both static and changing information about the event, such as schedules, locations, speakers and other information typically pertinent to event attendees.

Abstract: A method and system for implementation and operation of an interactive communications network for meeting, trade show, convention or conference (“event”) organizers and attendees, which is implemented in one or more hotels proximate to the event facilities, with an access device in guest rooms as well as additional implementations for universal access by event attendees, which access provides for real time messaging and on demand information and communications between the organizers and attendees for access to both static and changing information about the event, such as schedules, locations, speakers and other information typically pertinent to event attendees.