Abstract: A method, system and program product comprise compiling a user's query on a mobile computing device. The mobile computing device captures a user's question, records a user's media selection, and establishes a network connection. The compiled user's query is communicated to a server. The server processes the compiled user's query to determine a category for the user's question, select one or more service providers, communicate the user's query to the selected one or more service providers, and generate a receipt for the user's query and an estimated time to expect a response from a service provider. A response is received from a one of the selected one or more service providers and a direct live communication is established between the user and the one of the selected one or more service providers.

Abstract: A method, system and program product comprise compiling a user's query on a computing device having at least a network connection and means for recording media selections. The user's query at least comprising a user's question. A user's selected media selection is appended to the user's question. The user's query is communicated to a server. The server is configured to at least be operable to determine a category for the user's query, determine availability of one or more subject matter expert service providers for the determined category and communicate the user's query to one or more service providers to elicit responses. One or more responses to the user's query are received from one or more service providers.