Patents by Inventor Kevin D. McCabe

Kevin D. McCabe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250209122
    Abstract: A technical support system identifies a plurality of technical support cases that were previously resolved and identifies related technical support cases of the plurality of technical support cases based on problem descriptions and resolution summaries associated with the plurality of technical support cases. A Large Language Model (LLM) is used to create an initial contact template for potential technical support issues associated with the related technical support cases. Question and answer pairings associated with the potential technical support issues are identified based on communications in the related technical support cases. A machine learning model is trained to communicate with potential users associated with the potential technical support issues based on the question and answer pairings. The initial contact template and the machine learning model are used to resolve a subsequently received technical support issue associated with the related technical support cases.
    Type: Application
    Filed: December 21, 2023
    Publication date: June 26, 2025
    Inventors: Magnus Mortensen, Kevin D. McCabe, David C. White, JR., Mohammed Hamzeh
  • Publication number: 20240330413
    Abstract: The techniques described herein relate to a method including: providing input to a plurality of prediction models; obtaining an initial prediction from each of the plurality of prediction models; providing the input to one or more weight models; obtaining from the one or more weight models a weight for each initial prediction, wherein the weight for each initial prediction is based upon the input and behavior of each of the plurality of prediction models; and determining an output prediction from the initial predictions and the weights.
    Type: Application
    Filed: March 29, 2023
    Publication date: October 3, 2024
    Inventors: Mohammed Hamzeh, David C. White, JR., Christopher Shaun Roberts, Magnus Mortensen, Kevin D. McCabe, Felipe De Mello, Deon Anthony Pillsbury
  • Publication number: 20240232906
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
    Type: Application
    Filed: October 30, 2023
    Publication date: July 11, 2024
    Inventors: David C. White, JR., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Kevin D. McCabe
  • Publication number: 20240135388
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
    Type: Application
    Filed: October 29, 2023
    Publication date: April 25, 2024
    Inventors: David C. White, JR., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Kevin D. McCabe
  • Patent number: 11875362
    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
    Type: Grant
    Filed: October 26, 2020
    Date of Patent: January 16, 2024
    Assignee: CISCO TECHNOLOGY, INC.
    Inventors: David C. White, Jr., Jay K. Johnston, Magnus Mortensen, Christopher Shaun Roberts, Kevin D. McCabe