Abstract: A method of quantifying resolution times through external networks includes receiving, from an external network, a transmission indicating an incident. The transmission includes a first time at which an indication of the incident was posted to the external network. The method may also include generating an incident record associated with the incident, submitting the incident record to an incident management process to resolve the incident, and receiving an indication that the incident is resolved. The method may additionally include submitting a request to the external network to post the indication that the incident is resolved, and receiving, from the external network, a second time at which the indication that the incident is resolved was posted by the external network.

Abstract: A method of quantifying resolution times through external networks includes receiving, from an external network, a transmission indicating an incident. The transmission includes a first time at which an indication of the incident was posted to the external network. The method may also include generating an incident record associated with the incident, submitting the incident record to an incident management process to resolve the incident, and receiving an indication that the incident is resolved. The method may additionally include submitting a request to the external network to post the indication that the incident is resolved, and receiving, from the external network, a second time at which the indication that the incident is resolved was posted by the external network.

Abstract: An interface assembly is for an electronic device including a base and a control on the base and includes a contact on the base and coupled with the control and a data port spaced from the contact. A conductor is disposed between the data port and the contact such that data is transmissible between the data port and the contact through the conductor. The conductor is generally compressed or/and compressible between the data port and the contact and is formed of a conductive carbon material. The data port is spaced from the contact by a distance within a range of values, and the conductor provides a conductive path between the data port and the contact at each spacing distance value. A fluid impermeable cover is disposed over the base and covers the control and the contact to prevent moisture from contacting these components, with the conductor extending through the cover.

Abstract: An interface assembly is for an electronic device including a base and a control on the base and includes a contact on the base and coupled with the control and a data port spaced from the contact. A conductor is disposed between the data port and the contact such that data is transmissible between the data port and the contact through the conductor. The conductor is generally compressed or/and compressible between the data port and the contact and is formed of a conductive carbon material. The data port is spaced from the contact by a distance within a range of values, and the conductor provides a conductive path between the data port and the contact at each spacing distance value. A fluid impermeable cover is disposed over the base and covers the control and the contact to prevent moisture from contacting these components, with the conductor extending through the cover.