Patents by Inventor Kevin Elliott
Kevin Elliott has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240037875Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: ApplicationFiled: October 11, 2023Publication date: February 1, 2024Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Patent number: 11810260Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: GrantFiled: September 14, 2022Date of Patent: November 7, 2023Assignee: PTC INC.Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Publication number: 20230005228Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: ApplicationFiled: September 14, 2022Publication date: January 5, 2023Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Patent number: 11461981Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: GrantFiled: January 12, 2021Date of Patent: October 4, 2022Assignee: PTC INC.Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Publication number: 20210171378Abstract: A method for the treatment of water using reverse osmosis (RO) membranes and nano-filtration membranes wherein the permeate of the membranes is fluid connected to a feed water source via a pressurized storage buffer tank as well as to the fluid connection to use, the method comprising the steps of supplying treated water through a sanitary fully pressurized buffer tank, and supplying waste water through a recirc loop which contains recirculated concentrate and storing treated water in the buffer tank with low total dissolved solids of less than 10% of feed water, low pH of less than pH 7, and of low total organic carbon of less than 25% of feed water ensuring sanitary storage. It further includes opening a waste valve in the recirc loop which purges recirculated concentrate in order to rapidly reduce the conductivity of the water in the recirc loop.Type: ApplicationFiled: December 1, 2020Publication date: June 10, 2021Inventors: Kevin Elliott, David Francis Rath
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Publication number: 20210174597Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: ApplicationFiled: January 12, 2021Publication date: June 10, 2021Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Patent number: 10922893Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: GrantFiled: August 7, 2019Date of Patent: February 16, 2021Assignee: PTC Inc.Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Patent number: 10708418Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.Type: GrantFiled: August 14, 2017Date of Patent: July 7, 2020Inventors: Michael W. Hall, Kevin Elliott King, Jon C. Melnik
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Publication number: 20190392646Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: ApplicationFiled: August 7, 2019Publication date: December 26, 2019Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Patent number: 10431005Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: GrantFiled: May 4, 2016Date of Patent: October 1, 2019Assignee: PTC Inc.Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman
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Patent number: 10432487Abstract: A system and method are presented for on premises and offline survivability of an interactive voice response system in a cloud telephony system. Voice interaction control may be divided from the media resources. Survivability is invoked when the communication technology between the Cloud and the voice interaction's resource provider is degraded or disrupted. The system is capable of recovering after a disruption event such that a seamless transition between failure and non-failure states is provided for a limited impact to a user's experience. When communication paths or Cloud control is re-established, the user resumes normal processing and full functionality as if the failure had not occurred.Type: GrantFiled: August 5, 2018Date of Patent: October 1, 2019Inventors: Richard M. Neidermyer, Kevin Elliott King, Felix Immanuel Wyss
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Patent number: 10277634Abstract: A system and method are presented for provisioning and registration of a device. A device in an environment, such as a contact center or enterprise setting, may need to provision to a cloud managed telephony network appliance. This appliance may be part of a grouping of multiple appliances where the contacted appliance does not comprise the device's configuration data for provisioning. In an embodiment, the appliance is able to communicate with the other appliances in the grouping via SIP to discover which appliance owns the device's configuration data, obtain the data, and send the configuration data to the device.Type: GrantFiled: March 24, 2016Date of Patent: April 30, 2019Inventors: Jamie P. Wilson, Kevin Elliott King
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Publication number: 20180343180Abstract: A system and method are presented for on premises and offline survivability of an interactive voice response system in a cloud telephony system. Voice interaction control may be divided from the media resources. Survivability is invoked when the communication technology between the Cloud and the voice interaction's resource provider is degraded or disrupted. The system is capable of recovering after a disruption event such that a seamless transition between failure and non-failure states is provided for a limited impact to a user's experience. When communication paths or Cloud control is re-established, the user resumes normal processing and full functionality as if the failure had not occurred.Type: ApplicationFiled: August 5, 2018Publication date: November 29, 2018Inventors: Richard M. Neidermyer, Kevin Elliott King, Felix Immanuel Wyss
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Patent number: 10069700Abstract: A system and method are presented for on premise and offline survivability of an interactive voice response system in a cloud telephony system. Voice interaction control may be divided from the media resources. Survivability is invoked when the communication technology between the Cloud and the voice interaction's resource provider is degraded or disrupted. The system is capable of recovering after a disruption event such that a seamless transition between failure and non-failure states is provided for a limited impact to a user's experience. When communication paths or Cloud control is reestablished, the user resumes normal processing and full functionality as if the failure had not occurred.Type: GrantFiled: March 31, 2015Date of Patent: September 4, 2018Inventors: Richard M. Neidermyer, Kevin Elliott King, Felix Immanuel Wyss
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Patent number: 9953730Abstract: The strip is of the type comprising a wall portion for delimiting a cell with interlaced strips, a spring formed in the strip and provided on the wall portion for biasing a fuel rod extending through the cell away from the wall portion, the spring comprising a cantilevered tab formed in the strip and a contact portion formed at least partially in the tab and protruding from the tab for contacting a fuel rod received in the cell.Type: GrantFiled: May 18, 2012Date of Patent: April 24, 2018Assignee: AREVA NPInventors: Michael Liebler, Bernd Dressel, Kevin Elliott, William D. Bishop, Jeffrey C. Morris
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Publication number: 20180048763Abstract: Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.Type: ApplicationFiled: August 14, 2017Publication date: February 15, 2018Inventors: Michael W. Hall, Kevin Elliott King, Jon C. Melnik
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Patent number: 9661137Abstract: A system and method are presented for automatic communication distribution local assignment. An on-premises device, in a contact center environment using a cloud-based solution, communicates with the solution to determine if there is a service interruption. When an interruption is determined, the on-premises device steps in to perform local assignment of communications for the solution until communication has been restored with the cloud-based solution. The on-premises device comprises a module that monitors all ACD communication flows. The module may also manage the logic of when to intervene and how to assign communications in queue to available agents during outages.Type: GrantFiled: December 7, 2015Date of Patent: May 23, 2017Assignee: Interactive Intelligence Group, Inc.Inventor: Kevin Elliott King
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Patent number: 9591115Abstract: A system and method are presented for contact identification dissemination among devices within a hybrid cloud distributed system. Information associated with a first party device is provided to a cloud managed telephony network appliance. The appliance communicates with a cloud application and is capable of communication with any other appliances which may be associated with a second party device, if that appliance is not already associated with the second party device. Information between the components in the system may be asynchronously updated in order to provide first party information and more granular matches.Type: GrantFiled: May 31, 2016Date of Patent: March 7, 2017Assignee: Interactive Intelligence Group, Inc.Inventor: Kevin Elliott King
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Publication number: 20160360017Abstract: A system and method are presented for contact identification dissemination among devices within a hybrid cloud distributed system. Information associated with a first party device is provided to a cloud managed telephony network appliance. The appliance communicates with a cloud application and is capable of communication with any other appliances which may be associated with a second party device, if that appliance is not already associated with the second party device. Information between the components in the system may be asynchronously updated in order to provide first party information and more granular matches.Type: ApplicationFiled: May 31, 2016Publication date: December 8, 2016Inventor: Kevin Elliott King
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Publication number: 20160328883Abstract: An example augmented reality system includes: obtaining information about an instance of a device; recognizing the instance of the device based on the information; selecting a digital twin for the instance of the device, with the digital twin being unique to the instance of the device; and generating augmented reality content based on the digital twin and an actual graphic of the instance of the device.Type: ApplicationFiled: May 4, 2016Publication date: November 10, 2016Inventors: Vladimir Parfenov, Kevin Elliott Jordan, Steven Thomas Dertien, Moshe Jacob Baum, Andre Gosselin, Stephen Prideaux-Ghee, James E. Heppelman