Abstract: The disclosed embodiments provide systems, methods, and articles of manufacture for managing workflow. Consistent with disclosed embodiments, a method may include receiving a communication from a customer, the communication being associated with a financial service account of the customer. The method may also include determining one or more document types associated with the communication, and comparing the one or more document types to at least one priority level hierarchy. Additionally, the method may include determining a document identification number for the communication based on the comparison, assigning the document identification number to at least one queue based on the document identification number, and providing access to a document associated with the communication to a first agent on a request for one or more document identification numbers from the queue. One or more second agents may additionally be denied access.

Abstract: The present invention is directed to cable trailer that can carry a cable drum having a weight up to 10 ton. The cable trailer is designed to carry and unwind cable from the cable drum and direct and lay the cable in or along a trench. The cable trailer has a trailer chassis with an internal aperture enclosed by a tail gate. The tail gate can open or be removed to provide access to the space of the internal aperture for the cable drum. The cable trailer has two mounting arms to mount the cable drum. The cable trailer has a bridge with a cable director to facilitate removing cable from the cable drum and at least one cable support arm extendable from a side of the chassis for directing and laying of the cable.