Patents by Inventor Kevin J MCNAMARA

Kevin J MCNAMARA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR CAPTURING SENTIMENTS AND DELIVERING ELEVATED PROACTIVE USER EXPERIENCE
    Publication number: 20240169361
    Abstract: Systems and methods for capturing sentiments and delivering elevated proactive user experience are disclosed.
    Type: Application
    Filed: January 3, 2023
    Publication date: May 23, 2024
    Inventors: Kevin J MCNAMARA, Rohit TALREJA, Scott QUINLIN
  • Method and system for automating support services
    Patent number: 11972215
    Abstract: A method for providing automated support services by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a request from a user; parsing, by using syntax analysis, the request; identifying, from the parsed request, a factor by using a model such as a machine learning model, the factor including a request context and a request sentiment; associating the request with a category corresponding to the factor; determining, by using the model, whether the request can be automatically resolved based on the factor and the category; and initiating at least one action based on a result of the determining.
    Type: Grant
    Filed: November 17, 2020
    Date of Patent: April 30, 2024
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Kevin J McNamara, Eugene Mariotti
  • METHOD AND SYSTEM FOR SENTIMENT ANALYSIS OF NATURAL LANGUAGE INPUTS
    Publication number: 20220328063
    Abstract: A method for providing sentiment analysis of a natural language service request to automatically identify and map a user state of mind by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a raw input, the raw input including a computer file corresponding to a natural language request; parsing the raw input into component parts; annotating, by using a model, each of the component parts with a predetermined indicator, the predetermined indicator corresponding to the user state of mind; mapping, by using the model, the component parts based on the predetermined indicator; compiling the mapped component parts into a structured input, and determining, by using the model, a quality that corresponds to the structured input.
    Type: Application
    Filed: April 8, 2021
    Publication date: October 13, 2022
    Applicant: JPMorgan Chase Bank, N.A.
    Inventors: Eugene MARIOTTI, Kevin J MCNAMARA
  • METHOD AND SYSTEM FOR AUTOMATING SUPPORT SERVICES
    Publication number: 20220156462
    Abstract: A method for providing automated support services by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a request from a user; parsing, by using syntax analysis, the request; identifying, from the parsed request, a factor by using a model such as a machine learning model, the factor including a request context and a request sentiment; associating the request with a category corresponding to the factor; determining, by using the model, whether the request can be automatically resolved based on the factor and the category; and initiating at least one action based on a result of the determining.
    Type: Application
    Filed: November 17, 2020
    Publication date: May 19, 2022
    Inventors: Kevin J MCNAMARA, Eugene MARIOTTI