Abstract: A medical device includes a flexible shaft extending along a longitudinal axis from a distal end to a proximal end, the shaft including a first reduced cross-sectional area portion extending along a distal portion of a length thereof and a braid applied overlappingly over a portion of the reduced cross-sectional area portion of the shaft, a first layer of the braid applied proximally over the shaft from a braid distal end to a first braid end point distal of a proximal end of the first reduced cross-sectional area portion, a second layer of the braid applied distally over the first layer from the first braid end point to a second end point proximal of the braid distal end, and a third layer applied proximally over the second layer proximally beyond the proximal end of the reduced cross-sectional area to a third braid end point along the shaft.

Abstract: A customer communication system having a scripting system coupled to a customer interface and at least one business system. The scripting system has at least one processor and at least one memory. The processor is configured to communicate with the customer interface and communicate with the at least one business system in real-time using a data format containing a unique identifier and a token value associated with a data value. The processor is also configured to provide a scripted conversation that is delivered to a customer, where the scripted conversation is predetermined based on one of information contained in a customer account, information provided by the customer and analytics and changes in real-time based on psychological factors of the customer that are detected during the customer communication.