Patents by Inventor Kevin Jungmeisteris

Kevin Jungmeisteris has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220405485
    Abstract: A text-based real-time communication interface, such as a chatbot, is presented to a user for the exchange of customer support information. A user's freeform text input is analyzed using machine learning algorithms to derive the meaning of the input text as well as to determine the user sentiment expressed therein. These determinations may be further supported by signals extracted from session-based activity, which signals can be used to infer the intended workflow of the user and whether or not that workflow was achieved. The expressed user sentiment is considered along with other historical or session-based user data to generate tailored questions and responses to be delivered in real-time to the user. The responses are displayed to the user along with information that routes the user to a workflow resolution.
    Type: Application
    Filed: July 21, 2022
    Publication date: December 22, 2022
    Applicant: Airbnb, Inc.
    Inventors: Kevin Jungmeisteris, Carter Appleton, Vibha Bamba, Guqian Du, Hwanghag Jeong, Artem Kizil, Jonathan Li On Wing, Patrick Srail, Yufeng Zhang, Cen Zhao
  • Publication number: 20220398635
    Abstract: A preliminary software feature is applied in a testing rollout to a discrete subset of customers. Survey data may be collected from those customers through a variety of sources, such as chatbot text, session workflow, historical user data, social media data, email survey data, user profile data, messaging threads, and the like. This survey data is analyzed using machine learning algorithms to derive the meaning of input text as well as to determine the user sentiment expressed therein. The outputs of this analysis are normalized across sources and aggregated at a feature-level to generate overall metrics of customer satisfaction with the feature. A holistic analysis is performed on this customer sentiment data to obtain an aggregate or combined user satisfaction score. This score is applied against a set of guardrails to determine whether to ship the feature to a broader customer base.
    Type: Application
    Filed: May 23, 2022
    Publication date: December 15, 2022
    Applicant: Airbnb, Inc.
    Inventors: Kevin Jungmeisteris, Artem Kizil, Jonathan Li On Wing, Hui Wang, Bo Zeng, Ying Zhang, Yufeng Zhang, Cen Zhao
  • Publication number: 20220374956
    Abstract: A text-based real-time communication interface, such as a chatbot, is presented to a user for the exchange of customer support information. A user's freeform text input is analyzed using machine learning algorithms to derive the meaning of the input text as well as to determine the user sentiment expressed therein. These determinations may be further supported by signals extracted from session-based activity, which signals can be used to infer the intended workflow of the user and whether or not that workflow was achieved. The expressed user sentiment is considered along with other historical or session-based user data to generate tailored questions and responses to be delivered in real-time to the user. The responses are displayed to the user along with information that routes the user to a workflow resolution.
    Type: Application
    Filed: May 23, 2022
    Publication date: November 24, 2022
    Applicant: Airbnb, Inc.
    Inventors: Kevin Jungmeisteris, Carter Appleton, Vibha Bamba, Guqian Du, Hwanghag Jeong, Artem Kizil, Jonathan Li On Wing, Patrick Srail, Yufeng Zhang, Cen Zhao
  • Publication number: 20220284465
    Abstract: Methods, apparatus and computer program products are provided for providing real time incentives during browsing sessions on a promotional system. The real time incentives may convert browsing consumers to buyers by providing incentives (e.g., discounts) that may be redeemed during the browsing sessions. Qualification constraints may be evaluated using an event handler to determine whether an incentive should be offered. Participation constraints may define terms which should be met for a consumer to redeem the incentive.
    Type: Application
    Filed: May 26, 2022
    Publication date: September 8, 2022
    Inventors: Michael Merz, Kevin Jungmeisteris, Brandon Arp, Selvam Velmurugan, Abhishek Prasad
  • Patent number: 11379871
    Abstract: Methods, apparatus and computer program products are provided for providing real time incentives during browsing sessions on a promotional system. The real time incentives may convert browsing consumers to buyers by providing incentives (e.g., discounts) that may be redeemed during the browsing sessions. Qualification constraints may be evaluated using an event handler to determine whether an incentive should be offered. Participation constraints may define terms which should be met for a consumer to redeem the incentive.
    Type: Grant
    Filed: May 2, 2019
    Date of Patent: July 5, 2022
    Assignee: GROUPON, INC.
    Inventors: Michael Merz, Kevin Jungmeisteris, Brandon Arp, Selvam Velmurugan, Abhishek Prasad
  • Publication number: 20190259053
    Abstract: Methods, apparatus and computer program products are provided for providing real time incentives during browsing sessions on a promotional system. The real time incentives may convert browsing consumers to buyers by providing incentives (e.g., discounts) that may be redeemed during the browsing sessions. Qualification constraints may be evaluated using an event handler to determine whether an incentive should be offered. Participation constraints may define terms which should be met for a consumer to redeem the incentive.
    Type: Application
    Filed: May 2, 2019
    Publication date: August 22, 2019
    Inventors: Michael Merz, Kevin Jungmeisteris, Brandon Arp, Selvam Velmurugan, Abhishek Prasad
  • Patent number: 10304077
    Abstract: Methods, apparatus and computer program products are provided for providing real time incentives during browsing sessions on a promotional system. The real time incentives may convert browsing consumers to buyers by providing incentives (e.g., discounts) that may be redeemed during the browsing sessions. Qualification constraints may be evaluated using an event handler to determine whether an incentive should be offered. Participation constraints may define terms which should be met for a consumer to redeem the incentive.
    Type: Grant
    Filed: September 27, 2013
    Date of Patent: May 28, 2019
    Assignee: Groupon, Inc.
    Inventors: Michael Merz, Kevin Jungmeisteris, Brandon Arp, Selvam Velmurugan, Abhishek Prasad