Patents by Inventor Kevin Kenneth Fiedler
Kevin Kenneth Fiedler has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12088675Abstract: A system may include a communication device that may enable a user to complete a digital form via a first communication session. The system may include a processor that may determine that the user has not completed the digital form, determine one or more issues associated with the user not completing the digital form based on a progress point associated with the digital form, determine a communication channel to use to follow up with the user regarding the digital form based on a data profile associated with the user, the one or more issues, or both, and establish a second communication session with the user via the communication channel to present the digital form at the progress point, such that the user can continue to complete the digital form using the second communication session.Type: GrantFiled: October 5, 2023Date of Patent: September 10, 2024Assignee: United Services Automobile Association (USAA)Inventors: David Patrick Dixon, Kevin Kenneth Fiedler
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Patent number: 11785093Abstract: A system may include a communication device that may enable a user to complete a digital form via a first communication session. The system may include a processor that may determine that the user has not completed the digital form, determine one or more issues associated with the user not completing the digital form based on a progress point associated with the digital form, determine a communication channel to use to follow up with the user regarding the digital form based on a data profile associated with the user, the one or more issues, or both, and establish a second communication session with the user via the communication channel to present the digital form at the progress point, such that the user can continue to complete the digital form using the second communication session.Type: GrantFiled: August 29, 2022Date of Patent: October 10, 2023Assignee: United Services Automobile Association (USAA)Inventors: David Patrick Dixon, Kevin Kenneth Fiedler
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Patent number: 11770474Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: December 7, 2021Date of Patent: September 26, 2023Assignee: United Services Automobile Association (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler, Michael W. Lester
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Patent number: 11770706Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.Type: GrantFiled: November 16, 2021Date of Patent: September 26, 2023Assignee: United Services Automobile Association (USAA)Inventors: David Alexander Lilley, Michael Justin Cairns, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler
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Patent number: 11463528Abstract: A system may include a communication device that may enable a user to complete a digital form via a first communication session. The system may include a processor that may determine that the user has not completed the digital form, determine one or more issues associated with the user not completing the digital form based on a progress point associated with the digital form, determine a communication channel to use to follow up with the user regarding the digital form based on a data profile associated with the user, the one or more issues, or both, and establish a second communication session with the user via the communication channel to present the digital form at the progress point, such that the user can continue to complete the digital form using the second communication session.Type: GrantFiled: April 15, 2021Date of Patent: October 4, 2022Assignee: United Services Automobile Association (USAA)Inventors: David Patrick Dixon, Kevin Kenneth Fiedler
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Patent number: 11228677Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: July 15, 2020Date of Patent: January 18, 2022Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler, Michael W. Lester
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Patent number: 11218875Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.Type: GrantFiled: May 8, 2020Date of Patent: January 4, 2022Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: David Alexander Lilley, Michael Justin Cairns, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler
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Patent number: 10992513Abstract: A system may include a communication device that may enable a user to complete a digital form via a first communication session. The system may include a processor that may determine that the user has not completed the digital form, determine one or more issues associated with the user not completing the digital form based on a progress point associated with the digital form, determine a communication channel to use to follow up with the user regarding the digital form based on a data profile associated with the user, the one or more issues, or both, and establish a second communication session with the user via the communication channel to present the digital form at the progress point, such that the user can continue to complete the digital form using the second communication session.Type: GrantFiled: July 26, 2019Date of Patent: April 27, 2021Assignee: United Services Automobile Association (USAA)Inventors: David Patrick Dixon, Kevin Kenneth Fiedler
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Patent number: 10750008Abstract: Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.Type: GrantFiled: October 22, 2018Date of Patent: August 18, 2020Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)Inventors: Michael Justin Cairns, David Alexander Lilley, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler, Michael W. Lester
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Patent number: 10652739Abstract: Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.Type: GrantFiled: June 22, 2016Date of Patent: May 12, 2020Assignee: United Services Automobile Association (USAA)Inventors: David Alexander Lilley, Michael Justin Cairns, Robert Bruno Pace, Jr., John Raymond Harris, Joshua Samuel Leonard, Yuibi Fujimoto, Kevin Kenneth Fiedler
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Patent number: 10504302Abstract: A vehicle monitoring system with a camera is disclosed for creating video or still photo data at the time of a detected accident. The monitoring system monitors a vehicle parameter using a sensor contained within the vehicle. The system may use a processor contained within the vehicle to monitor the vehicle parameter. The system sets a parameter threshold. When the system detects, using the sensor, that the parameter has met the threshold it captures a video or still photo of an area surrounding the vehicle. The system then stores and/or transmits the video or still photo data to a remote server over a network.Type: GrantFiled: December 15, 2016Date of Patent: December 10, 2019Assignee: United Services Automobile Association (USAA)Inventors: Carlos Chavez, Amanda Shannon Danko, Kevin Kenneth Fiedler, Michael Jay Szentes, James Stephan Harrison
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Patent number: 8856639Abstract: Systems and methods for managing documents are described. A system comprises one or more modules to present controls that reflect a hierarchy of documents available for online delivery, receive an indication of selected controls, and manage online document delivery (ODD) using the indication. A system for presenting a single-page ODD sign-up, comprises one or more modules to identify a user of an online system, determine a financial account associated with the user, and present a hierarchical control, including the financial account, in the single page to the user. A system comprises one or more modules to receive, from a support representative, a user's preference associated with ODD; receive, from an online interface, an indication that the user accepts an agreement associated with ODD; and manage ODD using the indicia reflecting the user's preference after the indication that the user agreed to the agreement has been received. Other embodiments are described.Type: GrantFiled: July 24, 2007Date of Patent: October 7, 2014Assignee: United Services Automobile Association (USAA)Inventors: Evgenia Voskresenskaya Strudell, Viktor Darrell Danelius, Dale Alan Wagner-Krankel, Bryan Hall, Kevin Kenneth Fiedler