Patents by Inventor Kevin McPartian

Kevin McPartian has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center with normalized multiple protocol architecture
    Patent number: 7382773
    Abstract: The present invention is a system and method of receiving realtime and non-realtime communications from customers, distributing those communications efficiently to an appropriate agent and providing a response to the communication within an appropriate time. The present invention utilizes a hub and node architecture where realtime communications such as a voice call entering the architecture are received by a Voice over Internet Protocol (VoIP) gateway before being sent to a voice server. Other realtime and non-realtime communications are received by an appropriate media server. Routers for each media type access a predetermined set of routing data with an application server through a corporate and CRM database to facilitate routing through a node router to the appropriate node and agent.
    Type: Grant
    Filed: July 31, 2003
    Date of Patent: June 3, 2008
    Assignee: Intervoice, Inc.
    Inventors: Carl Schoeneberger, Justin Broughton, Michael P. Dimitroff, Kevin McPartian, Charles Hymes, Chandra Pisupati