Abstract: Techniques for determining whether audio is machine-outputted or non-machine-outputted are described. A device may receive audio, may process the audio to determine audio data including audio features corresponding to the audio, and may process the audio data to determine audio embedding data. The device may process the audio embedding data to determine whether the audio is machine-outputted or non-machine-outputted. In response to determining that the audio is machine-outputted, then the audio may be discarded or not processed further. Alternatively, in response to determining that the audio is non-machine-outputted (e.g., live speech from a user), then the audio may be processed further (e.g., using ASR processing).

Abstract: A network computer system receives request data from computing devices of requesting users in a sub-region of a service area. The system further receives location data from computing devices of drivers operating in the sub-region. Based on the request data and the location data, the system determines a service condition for the sub-region. Based on the service condition indicating that the sub-region is in a driver oversupply state, the system transmits a service instruction to computing devices of a plurality of drivers within the sub-region, the service instruction being associated with a target outside the sub-region and a set of progress conditions. The system then periodically determines, for each driver of the plurality of drivers, an estimated time of arrival (ETA) to the target from a current position of the driver to determine whether the driver is satisfying the set of progress conditions of the service instruction.

Abstract: A computer-implemented method for managing a contact center having a plurality of agents includes (a) receiving real-time data associated with each of a plurality of agents servicing incoming communications for the contact center, (b) categorizing each of the plurality of agents into a respective one of a plurality of burnout risk categories by processing the real-time data associated with each of the plurality of agents using a trained supervised machine learning model having a plurality of input features, (c) determining, based on a specification of a logical directive, an operation to be performed in relation to at least one agent in the plurality of agents, wherein the specification has at least one condition relating to the categorizing of each of the plurality of agents into the respective one of the plurality of burnout risk categories, and wherein the specification defines the operation to be performed in relation to the at least one agent in the plurality of agents upon the condition being satisfied,

Abstract: An ophthalmic imaging system provides a user interface to facilitate the montaging of scan images collected with various imaging modalities, such as images collected with a fundus imaging system or an optical coherence tomography (OCT) system. The amount of each constituent image used in the montage is dependent upon its respective quality. During the collecting of scans (constituent images) for montaging, any scan may be designated for rescanning, such as if its current quality is deemed less than sufficient. In the case of using an OCT system to collect constituent images (e.g., cube scans), the scanned region of a constituent image may be modified based on physical characteristics of the eye being scanned.

Abstract: An ophthalmic imaging system provides a user interface to facilitate the montaging of scan images collected with various imaging modalities, such as images collected with a fundus imaging system or an optical coherence tomography (OCT) system. The amount of each constituent image used in the montage is dependent upon its respective quality. During the collecting of scans (constituent images) for montaging, any scan may be designated for rescanning, such as if its current quality is deemed less than sufficient. In the case of using an OCT system to collect constituent images (e.g., cube scans), the scanned region of a constituent image may be modified based on physical characteristics of the eye being scanned.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A method includes identifying, at a security device of a secured wireless network, a wireless-enabled device that is not authorized to access the secured wireless network. The method also includes sending an access request message directed to a messaging address in response to identifying the wireless-enabled device. The access request message includes information that identifies the wireless-enabled device includes a first selectable option to allow access to the secured wireless network without requiring user input of a network password associated with the secured wireless network via the wireless-enabled device. The access request message also and includes a second selectable option to deny access to the secured wireless network.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A system and method for authentication of a communication device is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller element to compute a shared secret key based at least in part on a communication device private key and a cryptography algorithm, where the communication device private key is stored in an identity module of the communication device and is unknown to an authentication center, and wherein the communication device is authenticated by the authentication center based at least in part on the shared secret key. Additional embodiments are disclosed.

Abstract: A method includes identifying, at a security device of a secured wireless network, a wireless-enabled device that is not authorized to access the secured wireless network. The method also includes sending an access request message directed to a messaging address in response to identifying the wireless-enabled device. The access request message includes information that identifies the wireless-enabled device includes a first selectable option to allow access to the secured wireless network without requiring user input of a network password associated with the secured wireless network via the wireless-enabled device. The access request message also and includes a second selectable option to deny access to the secured wireless network.

Abstract: A particular method includes receiving a request to access a secured wireless local network at a security device of the secured wireless local network from a wireless-enabled device that is not authorized to access the secured wireless local network when the request is received. The method includes receiving identification information from the wireless-enabled device at the security device. The method also includes automatically sending an access request message from the security device to at least one messaging address. The access request message provides a recipient of the access request message with at least a portion of the identification information and a selectable option to allow the wireless-enabled device access to the secured wireless local network without requiring user input of a network password associated with the secured wireless local network via the wireless-enabled device.

Abstract: A method and apparatus for managing services in a communication system is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a system having a collection element that receives a plurality of service component definitions associated with a corresponding plurality of services of a communication system, a service bundle generation element that generates a plurality of service bundles from the plurality of service component definitions, a policy element that determines a network configuration for each of the plurality of service bundles, a loop rate determination element that determines a data rate for a communication loop coupled to the communication system, and a service offering element that presents one or more service bundles selected from the plurality of service bundles according to the data rate. Additional embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A system and method for authentication of a communication device is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller element to compute a shared secret key based at least in part on a communication device private key and a cryptography algorithm, where the communication device private key is stored in an identity module of the communication device and is unknown to an authentication center, and wherein the communication device is authenticated by the authentication center based at least in part on the shared secret key. Additional embodiments are disclosed.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a base station having a wireless transceiver operable in compliance with a Worldwide Interoperability for Microwave Access protocol, and a controller to manage the wireless transceiver. The controller can be operable to receive a request from a communication device to access the base station, and to direct the communication device to a second base station upon determining that granting wireless access to the communication device reduces an operating performance of the base station below an operating threshold of the base station. Additional embodiments are disclosed.

Abstract: A system and method for authentication of a communication device is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller element to compute a shared secret key based at least in part on a communication device (CD) private key and a cryptography algorithm, wherein the CD private key is stored in an identity module of the communication device and is unknown to an authentication center, and wherein the communication device is authenticated by the authentication center based at least in part on the shared secret key. Additional embodiments are disclosed.

Abstract: A particular method includes receiving a request to access a secured wireless local network at a security device of the secured wireless local network from a wireless-enabled device that is not authorized to access the secured wireless local network when the request is received. The method includes receiving identification information from the wireless-enabled device at the security device. The method also includes automatically sending an access request message from the security device to at least one messaging address. The access request message provides a recipient of the access request message with at least a portion of the identification information and a selectable option to allow the wireless-enabled device access to the secured wireless local network without requiring user input of a network password associated with the secured wireless local network via the wireless-enabled device.