Patents by Inventor Kevin Pickard

Kevin Pickard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11086610
    Abstract: Provided are instance upgrade techniques useful for upgrading the software of an instance, such as in a multi-instance architecture. The techniques relate to facilitating efficient upgrades to the software of an instance by pausing workflow automations associated with the instances at non-critical stages before the upgrade begins and resuming the workflow automations after the upgrade is complete. The techniques may also include validation workflows to facilitate the upgrade and restart process.
    Type: Grant
    Filed: May 4, 2018
    Date of Patent: August 10, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Prabodh Saha, Matthew Kilbride, Jean-Remy Facq, Kevin Pickard, Tirumala Reddy Annem, Manojkumar Haridas Shende
  • Publication number: 20190339959
    Abstract: Provided are instance upgrade techniques useful for upgrading the software of an instance, such as in a multi-instance architecture. The techniques relate to facilitating efficient upgrades to the software of an instance by pausing workflow automations associated with the instances at non-critical stages before the upgrade begins and resuming the workflow automations after the upgrade is complete. The techniques may also include validation workflows to facilitate the upgrade and restart process.
    Type: Application
    Filed: May 4, 2018
    Publication date: November 7, 2019
    Inventors: Prabodh Saha, Matthew Kilbride, Jean-Remy Facq, Kevin Pickard, Tirumala Reddy Annem, Manojkumar Haridas Shende
  • Publication number: 20170147962
    Abstract: Disclosed is a method of and system for managing service requests. The method may include determining, with a processor, a Service Level Agreement (SLA) target associated with each service request of a plurality of service requests. Additionally, the method may include determining, with a processor, a target delivery time corresponding to each service request of the plurality of service requests. A target delivery time of a service request may be determined based on each of an origin time and a SLA target associated with the service request. Furthermore, the method may include determining, with a processor, a priority value corresponding to each service request of the plurality of service requests. The priority value corresponding to a service request may be determined based on at least one of the origin time of the service request and the target delivery time of the service request.
    Type: Application
    Filed: November 25, 2015
    Publication date: May 25, 2017
    Inventors: Ron Ijack, Kevin Pickard, Vivek Thomas, Magda Nedelcu, Tim Ellis, Sean Snider