Abstract: A computer-implemented method for managing a contact center having a plurality of agents includes (a) receiving real-time data associated with each of a plurality of agents servicing incoming communications for the contact center, (b) categorizing each of the plurality of agents into a respective one of a plurality of burnout risk categories by processing the real-time data associated with each of the plurality of agents using a trained supervised machine learning model having a plurality of input features, (c) determining, based on a specification of a logical directive, an operation to be performed in relation to at least one agent in the plurality of agents, wherein the specification has at least one condition relating to the categorizing of each of the plurality of agents into the respective one of the plurality of burnout risk categories, and wherein the specification defines the operation to be performed in relation to the at least one agent in the plurality of agents upon the condition being satisfied,

Abstract: A radially flexible connection joint for a gas turbine engine includes an exhaust manifold flange operatively coupling an exhaust cylinder to an exhaust manifold of the gas turbine engine. The exhaust cylinder includes a cylindrical flange that extends radially outwardly from a rotation axis of the gas turbine. The cylindrical flange defines a downstream axial face. The exhaust manifold is positioned downstream from the exhaust cylinder. The exhaust manifold includes an upstream edge. The exhaust cylinder and the exhaust manifold are substantially coaxial with the rotation axis of the gas turbine. The exhaust manifold flange has a bellows portion that extends radially between the cylindrical flange of the exhaust cylinder and the upstream edge of the exhaust manifold. The bellows portion permits relative radial motion of the exhaust cylinder and the exhaust manifold.

Abstract: A vehicular parking assistance system includes a camera disposed at a vehicle and capturing image data. An electronic control unit (ECU) includes an image processor for processing image data captured by the camera. The parking assistance system, responsive to an input, determines a direction of travel for an automated parking maneuver. The parking assistance system, responsive to processing by the image processor of image data captured by the camera, determines a boundary of a free space in the direction of travel for the automated parking maneuver. The free space at least partially bounds an area where the vehicle can maneuver without colliding with a detected object. The parking assistance system, while driving the vehicle in the direction of travel, laterally adjusts a path of the vehicle based on the determined boundary of free space to avoid the detected object.

Abstract: A communications platform bridge gathers information from remote areas, including war battlefields, in order to redistribute the information that is gathered throughout a network. The communications platform includes a router, a compute node, an encoder, and a streaming media server. Additionally, the communications platform may include services providing a session protocol server, an application server, a chat server, a time server, a file storage server, and a map server.

Abstract: Tools and techniques are described for providing multi-lingual word hyphenation using inductive machine learning on training data. Methods provided by these techniques may receive training data that includes hyphenated words, and may inductively generate hyphenation patterns that represent substrings of these words. The hyphenation patterns may include the substrings and hyphenation codes associated with characters occurring in the substrings. The methods may receive induction parameters applicable to generating the hyphenation patterns, and may store the hyphenation patterns into a language-specific lexicon file. These methods may also receive requests to hyphenate input words that occur in a human language, and may evaluate how to process the request based on the language. The methods may search for hyphenation patterns occurring in the input words, with the hyphenation patterns being stored in the lexicon file.

Abstract: This invention relates to a method of processing substrates including: (a) etching, in a chamber, a generally vertical structure in a substrate using a cyclic process including an etch step using a reactive etch gas and a deposition step for depositing a protective polymer on to the side walls of that part of the structure which has already been etched by a preceding etch step or steps; and (b) cleaning, in the absence of any substrate, the chamber of material deposited thereon by the performance of the deposition step in step (a) characterized in that following the cleaning of the deposition derived material, the chamber is cleaned of material derived from the etchant gas by exposing the chamber to a plasma containing a mixture of O2 and at least the active element of elements of the etchant gas.

Abstract: An analysis module, when triggered by a synchronization framework when a new data item is added to a project data store, runs a series of analysis feature extractors on the new content. An analysis may be conducted, and features of interest may be extracted from the data item. The analysis utilizes natural language processing, as well as other technologies, to provide an automatic or semi-automatic extraction of information. The extracted features of interest are saved as metadata within the project data store, and are associated with the data item from which it was extracted. The analysis module may be utilized to discover additional information that may be gleaned from content that is already in the project data store.

Abstract: An automatic discovery of content to add to a data store for a project is disclosed. A data item may be parsed for data features that are contextually relevant to a given project or task. Discovered interesting data may be extracted and mapped to various search mechanisms. A search may be built and applied to various data sources to discover data items based on the contextually relevant data features. Search results from various search mechanisms may be displayed in a single user interface and may be presented to a user.

Abstract: A space in which a user may organize data and collaborate with other users is provided. Project data and metadata may be saved into a reusable template and stored in a repository, wherein other users may discover and download the template for use as a resource for a related project type. A template may contain various document types that may expose a breadth of applications and application functionalities that may be utilized for a given task or project. Questions and answers, task templates, and terminology may also be provided. Project templates may allow for collaboration on projects, wherein business and/or social groups may collaborate quickly, easily, and more completely.

Abstract: Project-related data may be aggregated from various data sources, given context, and may be stored in a data repository or organizational knowledge base that may be available to and accessed by others. Documents, emails, contact information, calendar data, social networking data, and any other content that is related to a project may be brought together within a single user interface, irrespective of its data type. A user may organize and understand content, discover relevant information, and act on it without regard to where the information resides or how it was created.

Abstract: A shaving razor blade unit including a housing having a primary guard at a front of the housing and a primary cap at an upper surface at a back of the housing, one or more primary shaving blades between the primary guard and the primary cap, a rear wall having a rear exterior surface extending downward from the upper surface at the back of the housing to a terminating surface, and a trimming blade mounted on the rear wall and having a trimming cutting edge extending at least partially beyond the terminating surface inside of an imaginary extension of the rear exterior surface, the rear exterior surface defining a secondary cap for the trimming blade. The back of the housing can include trimming guard including spaced guard segments. The trimming blade, trimming guard and trimming cap can be provided as an assembly that is attached to the rest of the housing. The assembly can include a sheet metal support with a blade welded to the support.

Abstract: Tools and techniques are described for providing multi-lingual word hyphenation using inductive machine learning on training data. Methods provided by these techniques may receive training data that includes hyphenated words, and may inductively generate hyphenation patterns that represent substrings of these words. The hyphenation patterns may include the substrings and hyphenation codes associated with characters occurring in the substrings. The methods may receive induction parameters applicable to generating the hyphenation patterns, and may store the hyphenation patterns into a language-specific lexicon file. These methods may also receive requests to hyphenate input words that occur in a human language, and may evaluate how to process the request based on the language. The methods may search for hyphenation patterns occurring in the input words, with the hyphenation patterns being stored in the lexicon file.

Abstract: This invention relates to a method of processing substrates including: (a) etching, in a chamber, a generally vertical structure in a substrate using a cyclic process including an etch step using a reactive etch gas and a deposition step for depositing a protective polymer on to the side walls of that part of the structure which has already been etched by a preceding etch step or steps; and (b) cleaning, in the absence of any substrate, the chamber of material deposited thereon by the performance of the deposition step in step (a) characterised in that following the cleaning of the deposition derived material, the chamber is cleaned of material derived from the etchant gas by exposing the chamber to a plasma containing a mixture of O2 and at least the active element of elements of the etchant gas.

Abstract: The present invention is directed to locating and imaging with a swallowable sensor device disposed in a patient. The swallowable sensor device transmits an acoustic signal from inside a patient's body. A plurality of sensing elements receive the acoustic signal. A computation module determines a location of the swallowable sensor device with respect to the plurality of sensing elements based on the acoustic signal received by at least a subset of the plurality of sensing elements. A three-dimensional image of an interior portion of the patient can also be formed based on the received acoustic signal. The three-dimensional image may be formed by stereoscopically displaying two two-dimensional images of the interior portion, wherein the two two-dimensional images correspond to the swallowable sensor device being located at two different locations. Alternatively, the three-dimensional image may be formed by computing three-dimensional pixels of the interior portion.

Abstract: Methods, systems, and apparatuses for monitoring and refreshing data stored in radio frequency identification (RFID) tags are described. A voltage margin for data stored in memory of a tag is checked. If the voltage margin has decreased to an undesirable level, the data stored in the tag is refreshed.

Abstract: Multi-blade razors are provided, having blades with differing properties. In one aspect, a razor is provided that includes a safety razor blade unit comprising a guard, a cap, and first, second and third blades with parallel sharpened edges located between the guard and cap with the first blade closest to the cap, the third blade furthest from the cap, and the second blade disposed between the first and third blades, the blades having first, second and third tip radii, respectively, at least two of the three blades having different tip radii, and at least two of the blades having different coefficients of friction.

Abstract: Multi-blade razors are provided. The razors include blades having different tip radii and thus different relative sharpness.

Abstract: Devices and systems to interrogate radio frequency identification (RFID) tags are described. Compact and inexpensive interrogation devices are realized by implementing integrated circuit chip-based RFID reader and antenna on a common substrate. The small form-factor devices may be used for quick and easy installation of RFID reader network. In an aspect, the device may be incorporated into hand-held mobile devices in order to serve as a mobile reader. In another aspect, the device may be installed as a shelf-reader or a rack-reader, displaying product-specific information on a display screen. In a further aspect, the device may comprise an appliance, whose operation can be tailored according to instructions received specific to a RFID-tagged item.