Patents by Inventor Kevin R. Nix

Kevin R. Nix has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for smart scripting call centers and configuration thereof
    Patent number: 8005814
    Abstract: The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
    Type: Grant
    Filed: December 1, 2008
    Date of Patent: August 23, 2011
    Assignee: Siebel Systems, Inc.
    Inventors: John L. Coker, Matthew S. Malden, Kevin R. Nix
  • SYSTEM AND METHOD FOR SMART SCRIPTING CALL CENTERS AND CONFIGURATION THEREOF
    Publication number: 20090083246
    Abstract: The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers; and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
    Type: Application
    Filed: December 1, 2008
    Publication date: March 26, 2009
    Applicant: Oracle International Corporation
    Inventors: John L. Coker, Matthew S. Malden, Kevin R. Nix
  • System and method for smart scripting call centers and configuration thereof
    Patent number: 7467135
    Abstract: The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
    Type: Grant
    Filed: July 27, 2004
    Date of Patent: December 16, 2008
    Assignee: Siebel Systems, Inc.
    Inventors: John L. Coker, Matthew S. Malden, Kevin R. Nix
  • System and method for smart scripting call centers and configuration thereof
    Patent number: 6826745
    Abstract: The invention provides user configurable and reconfigurable scripting, methods of scripting, and systems for scripting for use by call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
    Type: Grant
    Filed: May 30, 2001
    Date of Patent: November 30, 2004
    Assignee: Siebel Systems, Inc.
    Inventors: John L. Coker, Matthew S. Malden, Kevin R. Nix
  • Smart scripting call centers
    Publication number: 20020022986
    Abstract: User configurable and reconfigurable scripting, methods of scripting, and systems for scripting for call centers, technical support centers, and marketers. Scripts are interactive tools that guide a telemarketer, a sales person, or a technical support technician through a telephone call with a customer. Scripts are characterized by going on to particular subsequent questions as a function of the customer's answer to a previous question.
    Type: Application
    Filed: May 30, 2001
    Publication date: February 21, 2002
    Inventors: John L. Coker, Matthew S. Malden, Kevin R. Nix