Patents by Inventor Kevin Sanderlin

Kevin Sanderlin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call data management platform
    Patent number: 11445066
    Abstract: A device may receive voice call data indicating that a voice call has been initiated between a first device and an interactive voice response device. The device may obtain, based on the voice call data, a user account identifier identifying a user account and obtain, based on the user account identifier, user account data including user authentication data. The device may receive user input provided by the first device during the voice call and determine, based on the user authentication data, that the user input fails to authenticate a user associated with the user account. The device may receive data indicating that the voice call has terminated and identify, based on the user input failing to authenticate the user, a second device. The device may perform an action based on the second device and the voice call data.
    Type: Grant
    Filed: February 19, 2021
    Date of Patent: September 13, 2022
    Assignee: Capital One Services, LLC
    Inventor: Kevin Sanderlin
  • CALL DATA MANAGEMENT PLATFORM
    Publication number: 20210176358
    Abstract: A device may receive voice call data indicating that a voice call has been initiated between a first device and an interactive voice response device. The device may obtain, based on the voice call data, a user account identifier identifying a user account and obtain, based on the user account identifier, user account data including user authentication data. The device may receive user input provided by the first device during the voice call and determine, based on the user authentication data, that the user input fails to authenticate a user associated with the user account. The device may receive data indicating that the voice call has terminated and identify, based on the user input failing to authenticate the user, a second device. The device may perform an action based on the second device and the voice call data.
    Type: Application
    Filed: February 19, 2021
    Publication date: June 10, 2021
    Inventor: Kevin SANDERLIN
  • Call data management platform
    Patent number: 10931821
    Abstract: A device may receive voice call data indicating that a voice call has been initiated between a first device and an interactive voice response device. The device may obtain, based on the voice call data, a user account identifier identifying a user account and obtain, based on the user account identifier, user account data including user authentication data. The device may receive user input provided by the first device during the voice call and determine, based on the user authentication data, that the user input fails to authenticate a user associated with the user account. The device may receive data indicating that the voice call has terminated and identify, based on the user input failing to authenticate the user, a second device. The device may perform an action based on the second device and the voice call data.
    Type: Grant
    Filed: June 14, 2019
    Date of Patent: February 23, 2021
    Assignee: Capital One Services, LLC
    Inventor: Kevin Sanderlin
  • CALL DATA MANAGEMENT PLATFORM
    Publication number: 20200128131
    Abstract: A device may receive voice call data indicating that a voice call has been initiated between a first device and an interactive voice response device. The device may obtain, based on the voice call data, a user account identifier identifying a user account and obtain, based on the user account identifier, user account data including user authentication data. The device may receive user input provided by the first device during the voice call and determine, based on the user authentication data, that the user input fails to authenticate a user associated with the user account. The device may receive data indicating that the voice call has terminated and identify, based on the user input failing to authenticate the user, a second device. The device may perform an action based on the second device and the voice call data.
    Type: Application
    Filed: June 14, 2019
    Publication date: April 23, 2020
    Inventor: Kevin SANDERLIN
  • Call data management platform
    Patent number: 10362169
    Abstract: A device may receive voice call data indicating that a voice call has been initiated between a first device and an interactive voice response device. The device may obtain, based on the voice call data, a user account identifier identifying a user account and obtain, based on the user account identifier, user account data including user authentication data. The device may receive user input provided by the first device during the voice call and determine, based on the user authentication data, that the user input fails to authenticate a user associated with the user account. The device may receive data indicating that the voice call has terminated and identify, based on the user input failing to authenticate the user, a second device. The device may perform an action based on the second device and the voice call data.
    Type: Grant
    Filed: October 17, 2018
    Date of Patent: July 23, 2019
    Assignee: Capital One Services, LLC
    Inventor: Kevin Sanderlin