Patents by Inventor Kevin Shinseki

Kevin Shinseki has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for hybrid callback management and failure recovery
    Patent number: 11032424
    Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.
    Type: Grant
    Filed: September 3, 2020
    Date of Patent: June 8, 2021
    Assignee: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
    Inventors: Matthew Donaldson Moller, Matthew DiMaria, Shannon Lekas, Kurt Nelson, Nicholas James Kennedy, Kevin Shinseki, Robert Harpley
  • System and method for providing chat-based customer callbacks
    Patent number: 11012568
    Abstract: A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.
    Type: Grant
    Filed: August 8, 2018
    Date of Patent: May 18, 2021
    Assignee: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
    Inventor: Kevin Shinseki
  • SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
    Publication number: 20200396337
    Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.
    Type: Application
    Filed: September 3, 2020
    Publication date: December 17, 2020
    Inventors: Matthew Donaldson Moller, Matthew DiMaria, Shannon Lekas, Kurt Nelson, Nicholas James Kennedy, Kevin Shinseki, Robert Harpley
  • SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
    Publication number: 20200382643
    Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.
    Type: Application
    Filed: August 17, 2020
    Publication date: December 3, 2020
    Inventors: Matthew Donaldson Moller, Matthew DiMaria, Shannon Lekas, Kurt Nelson, Nicholas James Kennedy, Kevin Shinseki, Robert Harpley
  • SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
    Publication number: 20200304641
    Abstract: A system and method for hybrid callback management and failure recovery, utilizing a callback cloud and an on-premise callback system, allowing brands to utilize a hybrid system that protects against any premise outages or cloud service faults and failures by introducing redundancies and co-maintenance of data key to callback execution.
    Type: Application
    Filed: June 8, 2020
    Publication date: September 24, 2020
    Inventors: Matthew Donaldson Moller, Matthew DiMaria, Shannon Lekas, Kurt Nelson, Nicholas James Kennedy, Kevin Shinseki, Robert Harpley
  • UNIFIED CROSS CHANNEL COMMUNICATIONS
    Publication number: 20200059560
    Abstract: A method for unified cross-channel communications comprising a plurality of network-connected user devices, a plurality of communication channels that receive and handle interactions from user devices, and a virtual communications interceptor that connects to the communications channels and intercepts or otherwise receives data from them according to various means and provides connections between the communication channels.
    Type: Application
    Filed: July 24, 2019
    Publication date: February 20, 2020
    Inventors: Mark J. Williams, Jeremy Starcher, Kevin Shinseki
  • Unified cross channel communications
    Patent number: 10375245
    Abstract: A system for unified cross-channel communications comprising a plurality of network-connected user devices, a plurality of communication channels that receive and handle interactions from user devices, and a virtual communications interceptor that connects to the communications channels and intercepts or otherwise receives data from them according to various means and provides connections between the communication channels, and a method for intercepting and unifying communications between various channels.
    Type: Grant
    Filed: November 4, 2014
    Date of Patent: August 6, 2019
    Assignee: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
    Inventors: Mark J Williams, Jeremy Starcher, Kevin Shinseki
  • SYSTEM AND METHOD FOR ASSISTING CUSTOMERS IN ACCESSING APPROPRIATE CUSTOMER SERVICE OPTIONS RELATED TO A COMPANY'S PRODUCTS OR SERVICES
    Publication number: 20190028588
    Abstract: A system and method for assisting customers in accessing appropriate customer service options related to a company's products or services, comprising a configuration portal that allows manual input of customer service options, or automatically retrieves and analyzes company contact information and historical customer information to build an information tree that is then used by an interaction widget to guide a user through a GUI to an optimum customer service action.
    Type: Application
    Filed: October 4, 2018
    Publication date: January 24, 2019
    Inventors: Kevin Shinseki, Robert Harpley
  • SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
    Publication number: 20180376003
    Abstract: A system for providing chat-based customer callbacks, wherein a callback application server transmits prompts and receives requests for customer callbacks, an interaction manager determines agent availability and arranges callback handling, and a session management server initiates callbacks, and methods for providing chat-based customer callbacks using the system of the invention.
    Type: Application
    Filed: August 8, 2018
    Publication date: December 27, 2018
    Inventor: Kevin Shinseki
  • UNIFIED CROSS CHANNEL COMMUNICATIONS
    Publication number: 20150056964
    Abstract: A system for unified cross-channel communications comprising a plurality of network-connected user devices, a plurality of communication channels that receive and handle interactions from user devices, and a virtual communications interceptor that connects to the communications channels and intercepts or otherwise receives data from them according to various means and provides connections between the communication channels, and a method for intercepting and unifying communications between various channels.
    Type: Application
    Filed: November 4, 2014
    Publication date: February 26, 2015
    Inventors: Mark J. Williams, Jeremy Starcher, Kevin Shinseki