Patents by Inventor Kevin Todd Welch

Kevin Todd Welch has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus of creating customized computer-based user dashboard interfaces
    Patent number: 9811511
    Abstract: A method and apparatus of allowing a user to dynamically select a configuration of viewable data displayed via a user's dashboard graphical user interface. The method may include selecting an order of displaying the viewable data on the graphical user interface. The method may also include executing a layout of the graphical user interface to include displaying the viewable data in a first cell portion of the layout of the graphical user interface in an order based on the selecting operation and a designated priority associated with the viewable data. The data in the dashboard graphical user interface will be populated based on the user's preferences and priority associated with the data.
    Type: Grant
    Filed: March 17, 2010
    Date of Patent: November 7, 2017
    Assignee: WEST CORPORATION
    Inventors: Kevin Todd Welch, Aric Allyn Ellinghuysen, Casey Richard Perry, Elizabeth Ann Dross, Jeffrey Scott Sterup
  • Agent-assisted and directed web-channel customer care apparatus, method, and computer program
    Patent number: 9660944
    Abstract: An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.
    Type: Grant
    Filed: September 27, 2016
    Date of Patent: May 23, 2017
    Assignee: West Corporation
    Inventors: Chad David Hendren, Michelle Mason Winston, Kevin Todd Welch, Jerry Ehrenberg
  • Agent-assisted and directed web-channel customer care apparatus, method, and computer program
    Patent number: 9455884
    Abstract: An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.
    Type: Grant
    Filed: October 27, 2015
    Date of Patent: September 27, 2016
    Assignee: West Corporation
    Inventors: Chad David Hendren, Michelle Mason Winston, Kevin Todd Welch, Jerry Ehrenberg
  • Agent-assisted and directed web-channel customer care apparatus, method, and computer program
    Patent number: 9172758
    Abstract: An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.
    Type: Grant
    Filed: March 2, 2015
    Date of Patent: October 27, 2015
    Assignee: West Corporation
    Inventors: Chad David Hendren, Michelle Mason Winston, Kevin Todd Welch, Jerry Ehrenberg
  • Agent-assisted and directed web-channel customer care apparatus, method, and computer program
    Patent number: 8972507
    Abstract: An agent-assisted and directed web-channel customer care apparatus, method, and computer program is provided to receive, from a first device, an inbound message via an inbound messaging channel and create a web session utilizing a web session server. Session identification is received from the web session server and a unique identifier is transmitted to the first device in order for a second device to connect to an agent device via a web session. Communications is simultaneously maintained with the first and second device via the inbound messaging channel and the web session.
    Type: Grant
    Filed: January 21, 2011
    Date of Patent: March 3, 2015
    Assignee: West Corporation
    Inventors: Chad David Hendren, Michelle Mason Winston, Kevin Todd Welch, Jerry Ehrenberg