Patents by Inventor Keyao Yang

Keyao Yang has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Omni-channel context sharing
    Patent number: 12555122
    Abstract: A session shared data system accesses a first communication between a user and a support agent on a first communication channel and stores communication data associated with the first communication in a session shared data object. The session shared data system accesses a subsequent communication between the user and a second agent on a second communication channel, receives a query associated with the subsequent communication and transmits the response to a device of the second agent.
    Type: Grant
    Filed: October 25, 2023
    Date of Patent: February 17, 2026
    Assignee: Airbnb, Inc.
    Inventors: Wei Ji, Xiang Lan, Jianqi Liao, Jiayu Lou, Weihua Lou, Chutian Wang, Zhu Xiong, Zhiheng Xu, Can Yang, Keyao Yang, Ying Zhang, Yuyang Zhou
  • OMNI-CHANNEL CONTEXT SHARING
    Publication number: 20250078090
    Abstract: A session shared data system accesses a first communication between a user and a support agent on a first communication channel and stores communication data associated with the first communication in a session shared data object. The session shared data system accesses a subsequent communication between the user and a second agent on a second communication channel, receives a query associated with the subsequent communication and transmits the response to a device of the second agent.
    Type: Application
    Filed: October 25, 2023
    Publication date: March 6, 2025
    Inventors: Wei Ji, Xiang Lan, Jianqi Liao, Jiayu Lou, Weihua Lou, Chutian Wang, Zhu Xiong, Zhiheng Xu, Can Yang, Keyao Yang, Ying Zhang, Yuyang Zhou