Abstract: Methods of managing an information technology (IT) infrastructure include detecting by a configuration management system an unauthorized change to one of a plurality of network elements, determining by the configuration management system that the unauthorized change to the one of the plurality of network elements creates a risk condition to an operation of one of the services provided by the IT infrastructure, and initiating an action to remedy the unauthorized change in response to determining that the unauthorized change to the one of the plurality of network elements creates the risk condition to the operation of one of the services provided by the IT infrastructure. Related systems and computer program products are disclosed.

Abstract: A pattern of configuration settings to be implemented for a service model corresponding to a system of IT resources is received from a UI. Commands are issued to the IT resources that correspond to configuration items included in the selected pattern to modify configuration settings. When a configuration change resulting from the commands is identified, a current configuration of the service model is compared to a previous configuration to identify modified configuration settings. In response to determining, based on a system performance indicator, improved system performance, the identified modified configuration settings are stored as a candidate pattern in a pattern database. A performance violation is identified for the system and the pattern database is queried to retrieve the candidate pattern including the group of configuration settings.

Abstract: Performance of a computer system is measured based, at least in part, on a performance metric. In response to determining that the computer system is experiencing a performance issue based on measuring the performance, the performance metric is matched with an anti-pattern to identify a performance issue, wherein the anti-pattern defines an incorrect solution to a defined problem occurring in the computer system. Also, a pattern repository is queried to identify a pattern that defines a correct solution to the defined problem based, at least in part, on the match between the performance metric and the anti-pattern. In response to identifying the pattern, implementing the pattern in the computer system to improve the performance.

Abstract: Systems, apparatus, methods, and computer program products for determining which of a plurality of services provided by a production environment depend on which of a plurality of configuration items in the production environment are disclosed. A processor executes computer-readable code to obtain status data for the plurality configuration items utilizing the one or more monitoring tools, integrate the status data for the plurality of configuration items to generate a model of the production environment that identifies the plurality of configuration items in the production environment and their dependencies on one another, and utilize the status data for the plurality of configuration items to identify a channel of configuration items for each of the plurality of services, wherein the channel for each of the plurality of services comprises two or more of the plurality of configuration items that currently are being utilized to provide that service.

Abstract: Performance of a computer system is measured based, at least in part, on a performance metric. In response to determining that the computer system is experiencing a performance issue based on measuring the performance, the performance metric is matched with an anti-pattern to identify a performance issue, wherein the anti-pattern defines an incorrect solution to a defined problem occurring in the computer system. Also, a pattern repository is queried to identify a pattern that defines a correct solution to the defined problem based, at least in part, on the match between the performance metric and the anti-pattern. In response to identifying the pattern, implementing the pattern in the computer system to improve the performance.

Abstract: Various embodiments described and illustrated herein include at least one of systems, methods, and software to identify, use, or share patterns and anti-patterns. Embodiments that include pattern and anti-pattern identification operate to identify candidate patterns and anti-patterns within a deployed system and to confirm or receive confirmation that the identified candidates are indeed patterns or anti-patterns. Embodiments that use patterns and anti-patterns operate to consume the identified patterns and anti-patterns to improve system performance. The embodiments that share patterns and anti-patterns include mechanisms whereby patterns and anti-patterns can be sent to and received from other systems.

Abstract: Methods of managing an information technology (IT) infrastructure include detecting by a configuration management system an unauthorized change to one of a plurality of network elements, determining by the configuration management system that the unauthorized change to the one of the plurality of network elements creates a risk condition to an operation of one of the services provided by the IT infrastructure, and initiating an action to remedy the unauthorized change in response to determining that the unauthorized change to the one of the plurality of network elements creates the risk condition to the operation of one of the services provided by the IT infrastructure. Related systems and computer program products are disclosed.

Abstract: Various embodiments described and illustrated herein include at least one of systems, methods, and software to identify and resolve violations of system and process performance measuring metrics. Following identification of such a violation, some embodiments may identify and cause a solution to be implemented. Following implementation of a solution, the violated metrics are again applied and the results evaluated to verify resolution of the metric violation. Some embodiments may repeat this process until the metric violation or violations are resolved.

Abstract: Various embodiments described and illustrated herein include at least one of systems, methods, and software to identify and resolve violations of system and process performance measuring metrics. Following identification of such a violation, some embodiments may identify and cause a solution to be implemented. Following implementation of a solution, the violated metrics are again applied and the results evaluated to verify resolution of the metric violation. Some embodiments may repeat this process until the metric violation or violations are resolved.

Abstract: Systems, apparatus, methods, and computer program products for determining which of a plurality of services provided by a production environment depend on which of a plurality of configuration items in the production environment are disclosed. A processor executes computer-readable code to obtain status data for the plurality configuration items utilizing the one or more monitoring tools, integrate the status data for the plurality of configuration items to generate a model of the production environment that identifies the plurality of configuration items in the production environment and their dependencies on one another, and utilize the status data for the plurality of configuration items to identify a channel of configuration items for each of the plurality of services, wherein the channel for each of the plurality of services comprises two or more of the plurality of configuration items that currently are being utilized to provide that service.

Abstract: Various embodiments described and illustrated herein include at least one of systems, methods, and software to identify and resolve violations of system and process performance measuring metrics. Following identification of such a violation, some embodiments may identify and cause a solution to be implemented. Following implementation of a solution, the violated metrics are again applied and the results evaluated to verify resolution of the metric violation. Some embodiments may repeat this process until the metric violation or violations are resolved.

Abstract: Various embodiments described and illustrated herein include at least one of systems, methods, and software to identify, use, or share patterns and anti-patterns. Embodiments that include pattern and anti-pattern identification operate to identify candidate patterns and anti-patterns within a deployed system and to confirm or receive confirmation that the identified candidates are indeed patterns or anti-patterns. Embodiments that use patterns and anti-patterns operate to consume the identified patterns and anti-patterns to improve system performance. The embodiments that share patterns and anti-patterns include mechanisms whereby patterns and anti-patterns can be sent to and received from other systems.