Abstract: A system and method for a device for supporting writing and reading materials such as books that are held with a spring loaded clip so the user may view the materials in the inverted position while they are in the bath tub or relaxing in bed whereby the user may orientate the device for a more comfortable view as well as fold up the device to place it in storage.

Abstract: Disclosed are compositions of a major amount of alkylated aromatics compounds, in particular alkylated naphthalene and alkylated benzene, optionally combined with API Group II, Group III, Group IV and/or ethylene copolymers, showing improved thermo-oxidation performance when containing an additive combination including an alkylated or non-alkylated diarylamine and a sulfur-containing metal passivator. Particularly, the lubricating compositions include at least 55 wt % of a base oil selected from the group consisting of alkylated naphthalene, alkylated benzene and combinations thereof, and from 0 wt % to 45 wt % of another base oil component. The ratio of amine component to sulfur component in the additive combination is from 1:1 to 20:1. The compositions contain an amount of base oil other than alkylated naphthalene, alkylated benzene and API Group II, Group III, Group IV and/or ethylene copolymers of less than 10 wt % based on the total weight of the components comprising the lubricating composition.

Abstract: The lubricating composition of this invention is primarily comprised of an admixture of an API Group V base oil component and a polyolefin base oil component. In general, the blend components include at least 45 wt. % of a Group V base oil component having a kinematic viscosity of less than 20 cSt at 100° C., and from 10 wt. % to 60 wt. % of a polyolefin base oil component having a kinematic viscosity of at least 500 cSt and not greater than 4000 cSt at 100° C. The lubricating composition has improved efficiency and lower operating temperatures, comparable to polyalkylene glycol-based lubricant level, which provides improved machine life and seal life, relative to other lubricating compositions.

Abstract: A method for improving thermo-oxidative stability and elastomer compatibility in an apparatus lubricated with a lubricating oil by using as the lubricating oil a formulated oil including a lubricating oil base stock. The lubricating oil base stock includes a di-alkylated aromatic base stock of the formula: (R1)—(R2)—(R1) wherein each R1 is the same or different and represents a C10-C30 alkyl group; R2 represents an aromatic moiety. The di-alkylated aromatic base stock includes at least 44 wt % dialkylate product. Thermo-oxidative stability and elastomer compatibility are improved as compared to thermo-oxidative stability and elastomer compatibility achieved using a lubricating oil base stock other than the di-alkylated aromatic base stock. A lubricating oil including the di-alkylated base stock of the above formula, and the di-alkylated aromatic base stock of the above formula.

Abstract: Disclosed are compositions of a major amount of alkylated aromatics compounds, in particular alkylated naphthalene and alkylated benzene, optionally combined with API Group II, Group III, Group IV and/or ethylene copolymers, showing improved thermo-oxidation performance when containing an additive combination including an alkylated or non-alkylated diarylamine and a sulfur-containing metal passivator. Particularly, the lubricating compositions include at least 55 wt % of a base oil selected from the group consisting of alkylated naphthalene, alkylated benzene and combinations thereof, and from 0 wt % to 45 wt % of another base oil component. The ratio of amine component to sulfur component in the additive combination is from 1:1 to 20:1. The compositions contain an amount of base oil other than alkylated naphthalene, alkylated benzene and API Group II, Group III, Group IV and/or ethylene copolymers of less than 10 wt % based on the total weight of the components comprising the lubricating composition.

Abstract: The lubricating composition of this invention is primarily comprised of an admixture of an API Group V base oil component and a polyolefin base oil component. In general, the blend components include at least 45 wt. % of a Group V base oil component having a kinematic viscosity of less than 20 cSt at 100° C., and from 10 wt. % to 60 wt. % of a polyolefin base oil component having a kinematic viscosity of at least 500 cSt and not greater than 4000 cSt at 100° C. The lubricating composition has improved efficiency and lower operating temperatures, comparable to polyalkylene glycol-based lubricant level, which provides improved machine life and seal life, relative to other lubricating compositions.

Abstract: An embodiment of a system for optimizing agent performance includes a data collector configured to receive data representative of contact center statistics from a contact center and to use the statistics to calculate performance metrics. The system also includes a presentation module configured to provide data representative of the performance metrics to a client device configured to present the performance metrics for consideration by an agent associated with the contact center. The performance metrics are representative of agent performance in relation to at least one predefined performance threshold. In certain embodiments, the statistics include a customer satisfaction survey score that is based on actual feedback received from a customer. In certain embodiments, the performance metrics are provided to the client device in real time or near real time.

Abstract: An embodiment of a system for optimizing agent performance includes a data collector configured to receive data representative of contact center statistics from a contact center and to use the statistics to calculate performance metrics. The system also includes a presentation module configured to provide data representative of the performance metrics to a client device configured to present the performance metrics for consideration by an agent associated with the contact center. The performance metrics are representative of agent performance in relation to at least one predefined performance threshold. In certain embodiments, the statistics include a customer satisfaction survey score that is based on actual feedback received from a customer. In certain embodiments, the performance metrics are provided to the client device in real time or near real time.

Abstract: An embodiment of a system for optimizing agent performance includes a listener subsystem configured to acquire statistics from at least one contact center data source, and an application subsystem configured to receive said statistics from said listener subsystem. The application subsystem is further to calculate performance metrics based on the statistics, associate the performance metrics with a scorecard, and transmit data representative of the scorecard to a client for real-time presentation of the scorecard for consideration by a user using the client. The scorecard includes the performance metrics. The system is configured in a service-oriented architecture. In some embodiments, web services are used to acquire the statistics from the contact center data source.

Abstract: A mechanism for supporting writing and reading materials in a bath that comprise a base member that has a weighted bottom to support the mechanism; a vertically extending pole member extending upward from the base; a horizontal bar member affixed at a swivel to the top of the vertically extending pole members; a second horizontal bar member pivotally affixed to the first horizontal bar member; and a support table affixed to the second horizontal bar member. The mechanism has a spring clip that can be placed anywhere across the support table to secure reading material. This allows the mechanism to be used even when it is inverted.

Abstract: An embodiment of a system for optimizing agent performance includes a data collector configured to receive data representative of contact center statistics from a contact center and to use the statistics to calculate performance metrics. The system also includes a presentation module configured to provide data representative of the performance metrics to a client device configured to present the performance metrics for consideration by an agent associated with the contact center. The performance metrics are representative of agent performance in relation to at least one predefined performance threshold. In certain embodiments, the statistics include a customer satisfaction survey score that is based on actual feedback received from a customer. In certain embodiments, the performance metrics are provided to the client device in real time or near real time.

Abstract: An embodiment of a system for optimizing agent performance includes a listener subsystem configured to acquire statistics from at least one contact center data source, and an application subsystem configured to receive said statistics from said listener subsystem. The application subsystem is further to calculate performance metrics based on the statistics, associate the performance metrics with a scorecard, and transmit data representative of the scorecard to a client for real-time presentation of the scorecard for consideration by a user using the client. The scorecard includes the performance metrics. The system is configured in a service-oriented architecture. In some embodiments, web services are used to acquire the statistics from the contact center data source.

Abstract: An embodiment of a computer-implemented user-interface includes a display of performance metrics indicative of a performance level of a contact center agent, a display of at least one performance threshold, the performance level of the agent being displayed in relation to the performance threshold, and a visual indication of the performance threshold being associated with at least one contribution level of the contact center agent to a contact center. In some embodiments, the display of the performance metrics and the display of the performance threshold are in the form of at least one graphical performance gauge.

Abstract: A mechanism for support writing and reading materials in a bath comprising: a base member having an arced bottom to support the mechanism; a vertically extending pole member extending upward from the base; a horizontal bar member affixed at a swivel to the top of the vertically extending pole members; a second horizontal bar member pivotally affixed to the first horizontal bar member; and a support table affixed to the second horizontal bar member.