Patents by Inventor Kim Huat Sim

Kim Huat Sim has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for performing predictive dialing
    Patent number: 7873157
    Abstract: A method, apparatus and computer program product for performing predictive dialing is presented. A probability of contact for each customer of a plurality of customers for a predetermined period of time is determined. A number of agents available during the predetermined period of time are also determined. A selection is then made regarding which customers to call based on the number of agents available during the time period and the probability of contact for each of the plurality of customers for a predetermined period of time. The number of calls are then placed to the selected customers.
    Type: Grant
    Filed: February 23, 2007
    Date of Patent: January 18, 2011
    Assignee: Avaya Inc.
    Inventor: Kim Huat Sim