Patents by Inventor Kimberly C. Horn

Kimberly C. Horn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and framework for service-based remote support delivery
    Patent number: 8412808
    Abstract: In a service-based remote support delivery system, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server as the central site for processing. All incidents in large enterprises are first collected and stored on an SPOP node. Both proactive and reactive system monitoring is thus combined into a uniform system.
    Type: Grant
    Filed: August 21, 2002
    Date of Patent: April 2, 2013
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Adam Michael Carr, Jon Christopher Connelly, Kimberly C. Horn, Milica Tutush Yonkaitis
  • Method for using self-help technology to deliver remote enterprise support
    Patent number: 7143415
    Abstract: In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server.
    Type: Grant
    Filed: August 22, 2002
    Date of Patent: November 28, 2006
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Jon Christopher Connelly, Adam Michael Carr, Kimberly C. Horn, Eric William Loy, Stewart W. Mayott
  • Method for using self-help technology to deliver remote enterprise support
    Publication number: 20040039805
    Abstract: In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server.
    Type: Application
    Filed: August 22, 2002
    Publication date: February 26, 2004
    Inventors: Jon Christopher Connelly, Adam Michael Carr, Kimberly C. Horn, Eric William Loy, Stewart W. Mayott
  • Method and framework for service-based remote support delivery
    Publication number: 20040039804
    Abstract: In a service-based remote support delivery system, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server as the central site for processing. All incidents in large enterprises are first collected and stored on an SPOP node. Both proactive and reactive system monitoring is thus combined into a uniform system.
    Type: Application
    Filed: August 21, 2002
    Publication date: February 26, 2004
    Inventors: Adam Michael Carr, Jon Christopher Connelly, Kimberly C. Horn, Milica Tutush Yonkaitis