Patents by Inventor Kimberly D. Chism

Kimberly D. Chism has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for rotating auto reserve agents
    Patent number: 6973176
    Abstract: The present invention relates to the reservation (or holding back or restricting) of agents with respect to work requiring particular agent skills. In particular, the present invention allows a limited number of agents to be reserved based on agent occupancy or on a number of agent skills. A process implementing the present invention may be performed in real-time, such that a determination as to whether an agent should be reserved with respect to a particular agent skill or queue is determined as agents complete assigned work items and become available to do other work.
    Type: Grant
    Filed: September 30, 2003
    Date of Patent: December 6, 2005
    Assignee: Avaya Technology Corp.
    Inventors: Kimberly D. Chism, Joylee E. Kohler