Patents by Inventor Kimberly Schoonover

Kimberly Schoonover has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Self-service device servicing utilizing a hardware database
    Patent number: 8794513
    Abstract: A system and method of utilizing a hardware database with a master ticket or a support ticket for individual financial self-service devices, such as an automated teller machine (ATM), that provides a technician with information about the self-service device and improves the self-service device servicing process is provided. The self-service device service system may include a processor; a self-service device, wherein the automated teller machine includes a self-service device support ticket attached to the self-service device; a self-service device hardware database that includes information about a plurality of self-service devices; and a handheld wireless device configured to scan and store the set of data from the self-service device support ticket and communicate the set of data to the self-service device hardware database.
    Type: Grant
    Filed: September 26, 2012
    Date of Patent: August 5, 2014
    Assignee: Bank of America Corporation
    Inventors: Karen Wayne, Cheryl S. Bond, Kyle Browne, Nathan Dent, Kimberly Schoonover
  • Self-Service Device Servicing Utilizing a Hardware Database
    Publication number: 20140084052
    Abstract: A system and method of utilizing a hardware database with a master ticket or a support ticket for individual financial self-service devices, such as an automated teller machine (ATM), that provides a technician with information about the self-service device and improves the self-service device servicing process is provided. The self-service device service system may include a processor; a self-service device, wherein the automated teller machine includes a self-service device support ticket attached to the self-service device; a self-service device hardware database that includes information about a plurality of self-service devices; and a handheld wireless device configured to scan and store the set of data from the self-service device support ticket and communicate the set of data to the self-service device hardware database.
    Type: Application
    Filed: September 26, 2012
    Publication date: March 27, 2014
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Karen Wayne, Cheryl S. Bond, Kyle Browne, Nathan Dent, Kimberly Schoonover