Patents by Inventor Kimberly Siepert

Kimberly Siepert has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call management system including a call transcription supervisory monitoring interactive dashboard at a command center
    Patent number: 11233901
    Abstract: A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.
    Type: Grant
    Filed: November 9, 2020
    Date of Patent: January 25, 2022
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Roy Massie, Ron Wilson, Kimberly Siepert
  • CALL MANAGEMENT SYSTEM INCLUDING A CALL TRANSCRIPTION SUPERVISORY MONITORING INTERACTIVE DASHBOARD AT A COMMAND CENTER
    Publication number: 20210314441
    Abstract: A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.
    Type: Application
    Filed: November 9, 2020
    Publication date: October 7, 2021
    Inventors: ROY MASSIE, RON WILSON, KIMBERLY SIEPERT
  • Call management system including a call transcription supervisory monitoring interactive dashboard at a command center
    Patent number: 10868910
    Abstract: A process is described for a call management system to provide a call transcription supervisory monitoring interactive dashboard of incoming calls at a command center. A plurality of incoming calls are received including a first call reflecting a first incident and a second call reflecting a second incident. Audio from the first and second calls are transcribed. First and second incoming call objects are displayed in a call-by-call portion of the interactive dashboard. The transcripts are cross-referenced with a call-by-call keyword database to identify call-by-call keywords of interest, and the incoming call objects are populated with the call-by-call keywords of interest. An all-call object is displayed in an all-call portion of the interactive dashboard. The transcripts are cross-referenced with an all-call keyword database to identify all-call keywords of interest, and the all-call object is populated with the all-call keywords of interest.
    Type: Grant
    Filed: April 7, 2020
    Date of Patent: December 15, 2020
    Assignee: MOTOROLA SOLUTIONS, INC.
    Inventors: Roy Massie, Ron Wilson, Kimberly Siepert