Abstract: Techniques are disclosed herein for integrating document question answering in an artificial intelligence-based platform, such as a chatbot system. The techniques include receiving a query from a user, rewriting the query to include one or more specific descriptors, computing an embedding vector for the rewritten query, retrieving one or more textual passages from a document store utilizing the embedding vector for the rewritten query, determining one or more answers to the rewritten query within the one or more textual passages, and returning the one or more answers.

Abstract: Techniques for generating formatting tags for textual content obtained from a source electronic document are disclosed. A system parses a digital file to obtain information about characters in an electronic document. The system applies tags to text generated based on the textual content of the electronic document by creating segments of textually-consecutive characters and applying corresponding text formatting style tags to the segments. The system further identifies segments of text overlapping bounding boxes in the electronic document. The system generates textual content including a segment of text and a corresponding hyperlink associated with the segment of text. The system further generates textual content by selectively applying line breaks from the source electronic document in the textual content.

Abstract: Techniques for described for invoking a chatbot in a chatbot system, in response to an event notification from a software application. The event notification can be sent to the chatbot system based on the software application determining that one or more conditions associated with an event are satisfied. In certain embodiments, the event notification contains information indicating a dialog flow state for starting a new conversation between a particular chatbot and a user. The event notification can also identify the user and/or the particular chatbot. In some instances, a prompt is output to the user requesting the user to confirm a start of the new conversation. Whether the prompt is output or not can depend on whether there is an existing conversation between the user and a chatbot in the chatbot system.

Abstract: Techniques for described for invoking a chatbot in a chatbot system, in response to an event notification from a software application. The event notification can be sent to the chatbot system based on the software application determining that one or more conditions associated with an event are satisfied. In certain embodiments, the event notification contains information indicating a dialog flow state for starting a new conversation between a particular chatbot and a user. The event notification can also identify the user and/or the particular chatbot. In some instances, a prompt is output to the user requesting the user to confirm a start of the new conversation. Whether the prompt is output or not can depend on whether there is an existing conversation between the user and a chatbot in the chatbot system.

Abstract: Techniques for described for invoking a chatbot in a chatbot system, in response to an event notification from a software application. The event notification can be sent to the chatbot system based on the software application determining that one or more conditions associated with an event are satisfied. In certain embodiments, the event notification contains information indicating a dialog flow state for starting a new conversation between a particular chatbot and a user. The event notification can also identify the user and/or the particular chatbot. In some instances, a prompt is output to the user requesting the user to confirm a start of the new conversation. Whether the prompt is output or not can depend on whether there is an existing conversation between the user and a chatbot in the chatbot system.

Abstract: Techniques for described for invoking a chatbot in a chatbot system, in response to an event notification from a software application. The event notification can be sent to the chatbot system based on the software application determining that one or more conditions associated with an event are satisfied. In certain embodiments, the event notification contains information indicating a dialog flow state for starting a new conversation between a particular chatbot and a user. The event notification can also identify the user and/or the particular chatbot. In some instances, a prompt is output to the user requesting the user to confirm a start of the new conversation. Whether the prompt is output or not can depend on whether there is an existing conversation between the user and a chatbot in the chatbot system.

Abstract: A computer implemented method and system include executing a search against both a client cache associated with a client and data sources remotely coupled to the client over a network connection. Results from the search against the client cache are rendered on a client UI. The client cache and the client UI are updated with the results from the search against the data sources.

Abstract: According to some embodiments, a remote server may receive, from a first communication device associated with a first user, information about a first communication event between the first user and another party. The remote server may store the information about the first communication event. The remote server may also receive, from a second communication device associated with a second user, a request associated with the other party. Responsive to the request, the remote server may retrieve and transmit information about the first communication event to the second communication device.

Abstract: According to some embodiments, an initiating event may be detected at a mobile communication device via a context application, and responsive to that detection, information may be searched. The searched information may be related to, for example, prior communication events associated with communication applications of the mobile device. Note that the searched information could be locally stored and/or remotely stored (e.g., at a data store of a remote CRM application). At least one result of the search may then be displayed to the user.

Abstract: A method and system for integrating business application elements of an external business application into an internal business application where the integration system maps the output of external business applications to a Extensible Markup Language (“XML”) format. The XML format defines a standard format for the business application elements generated by the external business applications and provided to the internal business applications by the integration system. When developing a new internal business application, developers can work with the XML formatted elements provided by the integration system without having to learn the different formats provided by the various external business applications. The integration system is responsible for converting the data generated by the external business application to the XML format.

Abstract: A computer implemented method and system include executing a search against both a client cache associated with a client and data sources remotely coupled to the client over a network connection. Results from the search against the client cache are rendered on a client UI. The client cache and the client UI are updated with the results from the search against the data sources.

Abstract: According to some embodiments, a remote server may receive, from a first communication device associated with a first user, information about a first communication event between the first user and another party. The remote server may store the information about the first communication event. The remote server may also receive, from a second communication device associated with a second user, a request associated with the other party. Responsive to the request, the remote server may retrieve and transmit information about the first communication event to the second communication device.

Abstract: A computer implemented method and system include executing a search against both a client cache associated with a client and data sources remotely coupled to the client over a network connection. Results from the search against the client cache are rendered on a client UI. The client cache and the client UI are updated with the results from the search against the data sources.

Abstract: According to some embodiments, an initiating event may be detected at a mobile communication device via a context application, and responsive to that detection, information may be searched. The searched information may be related to, for example, prior communication events associated with communication applications of the mobile device. Note that the searched information could be locally stored and/or remotely stored (e.g., at a data store of a remote CRM application). At least one result of the search may then be displayed to the user.

Abstract: A method and system for integrating business application elements of an external business application into an internal business application where the integration system maps the output of external business applications to a Extensible Markup Language (“XML”) format. The XML format defines a standard format for the business application elements generated by the external business applications and provided to the internal business applications by the integration system. When developing a new internal business application, developers can work with the XML formatted elements provided by the integration system without having to learn the different formats provided by the various external business applications. The integration system is responsible for converting the data generated by the external business application to the XML format.

Abstract: Client-server systems and methods for transferring data via a network, including a wireless network, between a server and one or more clients or browsers that are spatially distributed (i.e., situated at different locations). At least one local client computer provides a user interface to interact with at least one remote server computer which implements data processing in response to the local client computer. The user interface may be a browser or a thin client.

Abstract: Client-server systems and methods for transferring data via a network, including a wireless network, between a server and one or more clients or browsers that are spatially distributed (i.e., situated at different locations). At least one local client computer provides a user interface to interact with at least one remote server computer which implements data processing in response to the local client computer.

Abstract: Client-server systems and methods for transferring data via a network, including a wireless network, between a server and one or more clients or browsers that are spatially distributed (i.e., situated at different locations). At least one local client computer provides a user interface to interact with at least one remote server computer which implements data processing in response to the local client computer. The user interface may be a browser or a thin client.