Patents by Inventor Kinichi Suzuki

Kinichi Suzuki has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Answer system for technical support, and technical support method
    Patent number: 7386534
    Abstract: An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.
    Type: Grant
    Filed: February 5, 2001
    Date of Patent: June 10, 2008
    Assignee: Hitachi, Ltd.
    Inventors: Tooru Horie, Hiraku Ikeda, Akira Okabe, Kinichi Suzuki
  • Answer system for technical support, and technical support method
    Publication number: 20040177059
    Abstract: An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.
    Type: Application
    Filed: March 10, 2004
    Publication date: September 9, 2004
    Applicant: HITACHI, LTD.
    Inventors: Tooru Horie, Hiraku Ikeda, Akira Okabe, Kinichi Suzuki
  • Answer system for technical support, and technical support method
    Publication number: 20010012337
    Abstract: An answer system for technical support comprises an web server for receiving information of an inquiry sent from a user via an internet; an inquiry-information data base for storing the inquiry information which has been received by the web server; a fire wall for preventing the information of the inquiry, which is stored in the inquiry-information data base, from being accessed by outsiders via the telecommunication network; an intranet for communicating the information of the inquiry, which is stored by the web server, to an information service furnisher; an input unit for inputting an answer to the information of the inquiry, which has been communicated via the intranet; and a mail server for sending the answer to the information of the inquiry, which has been input by the input unit.
    Type: Application
    Filed: February 5, 2001
    Publication date: August 9, 2001
    Inventors: Tooru Horie, Hiraku Ikeda, Akira Okabe, Kinichi Suzuki