Abstract: Information containing peoples' opinion from unstructured sources on a variety of topics of interest is collected and analyzed. These unstructured sources include but are not limited to social media information on the Internet. The collected data is cleansed and sent to an analysis system to determine, among other things, the topics of discussion (including multi-word topics of discussion), the co-occurring topics of discussion for each topic of discussion identified and the sentiment for each. Once determined the analyzed data is delivered to a storage and indexing system from which several application can retrieve and provide this information to users.

Abstract: A method, operating model, system, method, computer program, application, online service, or application program interface (API) Application Program Interface (API), and computer program product for analyzing any email message or text, online post, online web pages, social media sites, and online news sites to detect predefined and actionable events and intent. A method for detecting important emails or messages, and actionable emails or messages that signify intent including questions or promises. A method for detecting past or possible future events in any online posts where the event is defined a priori.