Abstract: A system, method, and apparatus method for receiving one or more communications from a remote terminal, transmitted via a telephone exchange, the communications comprising telemetry data and voice data; selecting a call center from a plurality of call centers to receive a communication from the remote terminal, wherein selecting the call center is based at least in part on the telemetry data; sending a message from the service provider to the call center over a side-channel, the message comprising at least a portion of the telemetry data, and further comprising a request for a communication path to one of a plurality of operator stations connected with the call center; and sending the voice data to the one operator station over a public switched telephone network (PSTN) connection via the communication path requested.

Abstract: A system, method, and devices for receiving data communications from a plurality of remote terminals via a Mobile Switching Center, each data communication including a device identifier for an originating remote terminal; selecting a call center to respond to each data communication; sending a message via a side-channel to the selected call center including at least a portion of the data communication; receiving a voice communication from the selected call center responsive to the message via a Public Switched Telephone Network; and routing the voice communication back to the remote terminal associated with the message via the Mobile Switching Center.

Abstract: A system, method, and apparatus method for receiving one or more communications from a remote terminal, transmitted via a telephone exchange, the communications comprising telemetry data and voice data; selecting a call center from a plurality of call centers to receive a communication from the remote terminal, wherein selecting the call center is based at least in part on the telemetry data; sending a message from the service provider to the call center over a side-channel, the message comprising at least a portion of the telemetry data, and further comprising a request for a communication path to one of a plurality of operator stations connected with the call center; and sending the voice data to the one operator station over a public switched telephone network (PSTN) connection via the communication path requested.