Patents by Inventor Kirk Mahoney

Kirk Mahoney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automating customer relations in a communications environment
    Patent number: 8488770
    Abstract: A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network. The method further includes identifying the at least one component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber. The method further includes identifying particular performance data within the received performance data. The particular performance data may be associated with the particular service provided by the at least one component. The method further includes determining a performance status of the at least one component, based on the particular performance data.
    Type: Grant
    Filed: June 14, 2012
    Date of Patent: July 16, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Kirk Mahoney, Lona Noelle Dallessandro, James Austin Britt, Douglas Bruun, Rosalinda Garcia, Jonathan Paden, Ellen Pate, Kristina Robinson, Tom Wiatt
  • System and method for automating customer relations in a communications environment
    Patent number: 8223954
    Abstract: A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.
    Type: Grant
    Filed: March 22, 2005
    Date of Patent: July 17, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Lona N. Dallessandro, Kirk Mahoney, James Austin Britt, James Douglas Bruun, Rosalinda Garcia, Jonathan Paden, Ellen Pate, Kristina Robinson, Tom Wiatt
  • System and method for automating customer relations in a communications environment
    Publication number: 20060215833
    Abstract: A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.
    Type: Application
    Filed: March 22, 2005
    Publication date: September 28, 2006
    Applicant: SBC Knowledge Ventures, L.P.
    Inventors: Kirk Mahoney, Lona Dallessandro, James Britt, Douglas Bruun, Rosalinda Garcia, Jonathan Paden, Ellen Pate, Kristina Robinson, Tom Wiatt