Abstract: A business support system producing service information request data for an external processing system in a predetermined form in response to a request from a terminal and converting the form of the service information request data into a format that can be processed by the external processing system. The service information provided from the external processing system in response to the service information request data is converted into the predetermined format. The service information converted to the predetermined format is provided to the terminal originating the request. According to the present invention, the most recent information processed by an existing external processing system is provided to a user terminal and information is exchanged between the user terminal and the external processing system.

Abstract: The present invention discloses a transaction support system for processing information from an information terminal unit provided together with a telephone. In the transaction support system, an information storing part stores terminal information concerning a process performed in the information terminal unit, the terminal information corresponding to telephone information identifying the telephone. Then, a displaying part displays the terminal information corresponding to the telephone information when a call from the telephone is received.

Abstract: A telephone transaction support system includes a customer information registration unit for registering information regarding a customer in a database, the information being obtained in a conversation with the customer over a telephone, a feature analyzing unit for analyzing a feature of a voice corresponding to a predetermined word obtained in the conversation with the customer over the telephone, and a password information registration unit for registering information-obtained by the feature analyzing unit as password information in the database, the password information corresponding to the customer in the database. The information regarding the customer for which a transaction over the telephone should be allowed and the password information for the customer can be registered over the telephone.

Abstract: The present invention discloses a transaction support system for processing information from an information terminal unit provided together with a telephone. In the transaction support system, an information storing part stores terminal information concerning a process performed in the information terminal unit, the terminal information corresponding to telephone information identifying the telephone. Then, a displaying part displays the terminal information corresponding to the telephone information when a call from the telephone is received.

Abstract: A telephone transaction support system includes a transaction register unit for registering, in a database, contents of a transaction requested by a customer over a telephone, and a deciding unit for deciding on an approval support unit among a plurality of approval support units at random, the approval support unit being used to approve contents of a transaction, whereby the approval support unit decided on at random is used to approve the transaction registered in the database. A telephone transaction support system which supplies to an operator information regarding a transaction in a conversation with a customer over a telephone includes a detecting unit for detecting an actual state of service of an operator dealing with the customer based on the information supplied thereto, and an estimate data generating unit for generating estimate data based on the actual state of the service of the operator detected by the detecting unit.

Abstract: A principal identification system, approval system and recording medium store a plurality of different voice patterns corresponding to a plurality of persons. The voice patterns are stored in correspondence with respective identification codes. One of the identification codes is selected and displayed on a screen by a computer, and then the inputted voice is collated with a voice corresponding to the selected identification code. Next, an identification is made upon a detection of a coincidence.